Introduction
We are committed to delivering the best in care and are constantly looking at ways to improve the care and services we provide at our hospital. We would like to know more about your experience so that we know how we are doing.
There are a variety of ways you can give us your feedback (see below). Please choose the method which you feel comfortable with. We would like to hear about what we did well and what we could have done better.
All feedback is taken seriously and is used to either praise staff for the excellent care or service they have provided, or used to make improvements where needed. If you would like further information on how your feedback is used, please contact PALS (contact details at the end of this leaflet).
Many improvements at our hospital have started with feedback from a patient, carer or visitor.
You really can make a difference by telling us about your experience.
How can you give feedback?
Complete the tear-off section attached to the feedback leaflet.
By email
Complete a survey
- If you are an inpatient you can complete a survey on the bedside TV or a handheld computer tablet. Please ask a member of staff for more details.
- By telephone; a member of the Patient Experience Team may contact you at home to ask you to take part in a survey about a specific part of your experience, for example ‘your discharge from hospital’.
Be a mystery patient
Whether you are attending the hospital as an outpatient or inpatient, you can become one of our ‘Mystery Patients’ and provide detailed feedback focusing on particular aspects of your care.
Please contact the Patient Experience Team on 0121 371 4491/0121 371 4492
or via email at patientexperience@uhb.nhs.uk.
Via the internet
You can leave feedback via the following websites:
Contact PALS (Patient Advice and Liaison Service)
The team offer confidential, impartial help, advice or support relating to any aspect of your care. We aim to help resolve issues and concerns speedily by liaising with appropriate staff on your behalf. If your concern is of a serious nature and requires a formal investigation we will advise you how to make a formal complaint. We can also deal with enquiries, suggestions and compliments. Contact details are available at the bottom of this page.
The PALS office is situated to the left of the Information Desk inside the Main Entrance of the new Queen Elizabeth Hospital Birmingham, Monday to Friday, 10:00 – 16:00.
How to contact PALS
Telephone: 0121 371 3280. There is an answer machine in use out-of-hours and when staff are with a patient or engaged on another call.
Visit the PALS office situated to the left of the Information Desk inside the Main Entrance of the new Queen Elizabeth Hospital Birmingham, Monday to Friday, 10:00 – 16:00.
Email: PALS@uhb.nhs.uk
Post: PALS Office
Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston
Birmingham, B15 2WB
For further information regarding PALS, please see the PALS pages on the Trust website.
