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Date: 16 May 2012
Time: 21:25
Patients who left A&E without being seen
What does this indicator mean?
This indicator looks at the percentage of patients who leave A&E after they have been initially received (registered) but before they have been seen by a clinical decision-maker. High rates of patients leaving without being seen by a clinical decision-maker are associated with perceptions of excessive waiting times in A&E and poorer patient experience.
What is good performance?
Good practice would be for trusts to have less than 5% of patients leaving without being seen by a clinical decision-maker. It is acknowledged that some patients will inevitably leave without being seen for a variety if reasons.
How is UHB performing?
In March 2012 only 2.71% of patients left without being seen by a clinical decision-maker. The latest available national performance data shows that 2.7% of patients left without being seen in December 2011.
What is UHB doing to improve performance?
The Trust is focusing on reducing the average (median) time to treatment for all patients by improving the patient flow through the Emergency Department for major and minor cases. Along with better communication and improved patient experience, this should enable UHB to maintain and improve performance for this indicator.
UHB data quality
Trusts are expected to have less than 5% of patients with missing data. In March 2012 UHB had no missing data associated with this indicator.
