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Further information about the bedside TV and phone service

• On-site support
• Personal bedside phone
• Entertainment
• Paying for a service
• Refunds
• Instructions and tariff

On-site support

We have a team of friendly, dedicated staff, who are on hand 365 days a year to assist patients in getting the most out of the TV & phone service.

If a patient requires help using the system, they simply pick up their phone, press the "operator" button and to talk to one of our advisors, or look out for them in their orange shirts when they are on their ward rounds.

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Personal bedside phone

Each bedside phone has a unique four digit phone extension number, so if a patient gives their personal bedside telephone number (Queen Elizabeth 07006 400 151/Selly Oak 07006 400 152) plus their extension number to friends and family, they will be able to receive incoming calls direct to their bedside.
Patients do not need a TV and phone pay card to receive incoming calls.

• Outgoing calls are charged at similar rates to a payphone – from just 10p per minute*
• Incoming calls are charged from 50p per minute (calling party pays)

*Local and national calls. Calls to mobiles and other networks may be higher

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Entertainment

TV

Our TV offering consists of a wide selection of digital TV channels including BBC1, BBC2, ITV1, C4, C5 plus satellite channels such as ITV 2 and 3, UKTV History, an Asian channel and many more (regional variations apply). Subtitles are available on most channels for those who wish to use them.

There are free TV previews for patients to see what is on offer, as well as free TV periods each day for the patient, compliments of Premier Bedside.

Movies

The latest interactive blockbuster movies are available from United International Pictures. A patient can pause, fast-forward or rewind a movie at any time, should they need to leave their bed or chat with hospital staff, so they'll never miss a moment.

Radio

A wide range of digital radio stations are available to listen to free of charge.

Internet

A secure Internet service is available to patients free of charge.

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Paying for a service

If patients wish to use one of our paid services they will require a TV and phone card. These are available from one of the many vending machines located around the hospital.

Patients can also pay by credit or debit card by pressing the "operator" button. Patients are always given a charge warning on the screen and an option to accept or decline before paying for any service.

Free services such as some TV channels, all radio channels and all hospital information channels do not require a TV and phone pay card.

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Refunds

Please note that Premier pay cards are Non refundable therefore no refund facility exists on the Premier Bedside Vending Machines at Queen Elizabeth Hospital or Selly Oak Hospital.

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Instructions and tariff

Full instructions on how to use the TV and phone service, and our pricing tariff, can be found by simply pressing the "Information Centre" button on the bedside unit.

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