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Date: 22 May 2012
Time: 18:08
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) works in partnership with patients and staff to help improve services for our patients.
PALS is part of our commitment to give high standards of care and support to everyone who uses our services.
As a patient, relative or carer, sometimes you may need to turn to someone for on-the-spot help, advice and support. The service aims to:
- advise and support patients, their families and carers
- provide information about NHS services and the options available to you
- listen to your comments, compliments, concerns, suggestions or queries
- help you resolve any problems or concerns you may have, as quickly as possible
PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions.
The service offered by PALS is informal, impartial and confidential.
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