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Your feedback is vital to us as we continue to increase the quality of our services.
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Date: 24 May 2013
Time: 13:47
Patient experience feedback
The Trust collects feedback from patient surveys via bedside televisions or on hand held devices. The responses are uploaded onto the ward computer dashboard every twelve hours providing staff with real time feedback.
Survey results are discussed by the quality care group and actions are agreed to make improvements. The care quality group consists of the executive chief nurse and patient and public governors.
Weekly survey reports, both positive and negative are sent to senior nursing staff to alert them to patient responses so that action can be taken where necessary. Wards with excellent responses are congratulated and best practice is shared.
This system has enabled the Trust to focus on areas of patient concern. Key improvements from feedback in 2010 included changes to meal times, communication boxes for patients with communication difficulties and a greater focus on patient dignity. Food services have also been reviewed and the Trust Catering department is carrying out a more detailed survey to identify where further improvements can be made.
Monthly Trust-level feedback from patient survey questions are available below:
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