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Date: 19 June 2021

Time: 10:25


Business Administration Level 3

Business administrators have a highly transferable set of knowledge, skills, and behaviours that can be applied in all sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. 

Apprenticeship duration: 21 months

Weekly study and taught sessions are available to support the completion of your qualification.

Customer Service Level 2

The role of the customer service practitioner is to deliver high-quality products and services to the customers (patients in this case) of the organisation. Your core responsibilities will be to provide high-quality service to customers this may offer one-off or routine contact with customers, this can include, dealing with orders, offering advice, guidance and support, meet-and-greet, fixing problems, after-care, service recovery or gaining insight through measuring customer satisfaction. Your actions will influence customer experience and their satisfaction with the organisation.

Apprenticeship duration: 15 months

Weekly study and taught sessions are available to support the completion of your qualification.

Recruitment process

All apprenticeship vacancies will be advertised on the NHS Jobs website (see 'links' section below).

Apprenticeship benefits

As an apprentice you will:

  • Gain experience working in one of the highest performing NHS organisations
  • Receive a salary of £10,000 per year (plus holiday pay)
  • Work alongside experienced staff
  • Gain job-specific skills
  • Gain a recognised qualification (you will receive a study day each week with qualified assessors)

More information

If you require further information on any vacancies, please contact the Apprenticeships Team.




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