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Date: 20 September 2017

Time: 03:16

Arriving at clinic and checking in

Please report to the clinic indicated on your appointment letter. If your appointment is in the main Outpatient Department, clinics are clearly signposted as you enter the building. If you are unsure, there is an information desk where staff will be able to help you.

Should you require assistance with wheelchairs etc, please ask at the information desk and somebody will assist you.

Check your appointment letter carefully; not all clinics are held in the main department building.

It's really important that you bring your appointment letter with you.

Self check-in

Most outpatient clinics now use self check-in kiosks.

How to use the self check-in kiosk if you have your appointment letter with you

  • Select the language you would like to use
  • You will be asked whether you have your appointment letter with you
  • If you have your letter, scan the barcode at the top of the letter
  • You will be asked to select the date in the month you were born
  • You will be asked to confirm your personal details
  • You will be asked to take a seat in the waiting area

How to use the self check-in kiosk if you don't have your appointment letter with you

  • Select the language you would like to use
  • You will be asked whether you have your appointment letter with you
  • Select that you don’t have your letter
  • You will be asked whether you are male or female
  • You will be asked to select the month of your birth
  • You will be asked to select the date in the month you were born
  • You will be asked for your postcode
  • You will be asked to confirm your personal details
  • You will be asked to take a seat in the waiting area

Clinic reception desk

If there is no self check-in kiosk, please present your appointment letter or card to the receptionist on duty so they can book you into the clinic. The receptionist will ask you to confirm your personal details. It is very important that we have the correct information concerning your address and postcode, and your GP's address and postcode.

You will be asked to take a seat in the waiting room until the doctor is able to see you.

Ethnic data

To help us make sure we provide the right type of service for all our patients, you will be asked to tell us about your ethnic origin. Please note that giving this information is voluntary.

Keeping information about you confidential

We ask you for information so that you can receive the care and treatment you need. We keep this information, together with details of your care, because it may be needed if we see you again.

Everyone working for the NHS has a legal duty to keep information about you confidential. Further information on this subject is available in all outpatient clinic areas.