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Date: 10 August 2020
The Queen Elizabeth Hospital Audiology Service (QEHAC, formerly HARC) was in one of the first waves of services in the country to introduce digital hearing aids and modernised practices to the NHS. Digital hearing aids are now fitted routinely using computer-based fitting methods. They provide better quality hearing and greater use than analogue hearing aids, when combined with modernised practices that allow more contact time with patients and individualised treatment plans.
Questionnaires are used to assess results, including benefits of the aids, satisfaction with the aids, and reduction in hearing disability. This enables us to monitor the quality of the service we provide and tailor the rehabilitation provided to each individual. We have a long-term commitment to supporting and maintaining hearing aid use, including home visiting if required.
We are currently using a wide range of hearing aids from different manufacturers, including Phonak and Oticon. They are all high quality digital aids and, where suitable, we encourage the use of aids in both ears. We only fit behind-the-ear hearing aids. (Please note that in-the-ear hearing aids are not routinely available.)
Patients over 18 years of age who are registered with a GP in Birmingham can be referred directly by their doctor for hearing aid assessment. Unfortunately, we do not have the capacity to see routine patients from outside the Birmingham area.
We have a walk-in repair service for existing patients which operates between 9:30 and 12:00, Monday to Friday. Appointments are available at other times if these are inconvenient.
The Queen Elizabeth Hospital Audiology Centre has achieved national accreditation with the United Kingdom Accreditation Service (UKAS). Accreditation number: IQIPS 7978.