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Date: 18 September 2021
How do I check my audio and video are working?
Running a self-test is a quick and easy way to make sure your device is working before your video consultation. It only takes a couple of minutes and is the best way to ensure your video consultation is a success.
From the waiting room you can use the "Test setup" button to check your device.
Click on the "Test" button. You should hear a short chime. If you hear nothing, it may be that your computer or mobile is currently muted, or that the volume is set very low.
If there are still sound issues, you may need to change the speaker setting on your device. You can change this using "Control Panel" on a Windows computer, or "System Preferences" on a Mac. Mobile phones and tablets have similar device settings screens. You may also need to adjust audio settings if you are using earphones or a headset.
Speak out loud. You should see the volume indicator under "Microphone" flashing if your microphone is working.
If you do not see a flash, try changing your input device from the list of microphone inputs on your device.
If this does not work, it may be that your web browser has not been given access to your microphone. Please change this on the settings for your device (padlock button by the address bar).
Close the "Settings" pop-up and you should be able to see yourself in full screen while in the waiting room (or in the top right hand side of the screen if you're already in the consultation).
If you cannot see yourself as we have described above, check that the camera on your device is switched on and not covered by something.
If this does not work, it may be that your web browser has not been given access to your camera. Please change this on the settings for your device.
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