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Date: 19 June 2021

Time: 06:22

The Norman Power Centre (NPC) visiting times

Patient visiting suspended

All visiting is suspended, except for the exemptions listed below.

If you should be self-isolating, i.e. staying at home because you have or may have coronavirus, you must not visit our hospitals, even if you meet the exemption criteria. 

Guidance on when to self-isolate is available on the NHS website.

If you are self-isolating, please use other ways of keeping in touch with your loved ones, such as phone and video calls or our "letters for loved ones" and "parcels for patients" initiatives.

Exemption criteria

Visits from all friends and relatives of patients are currently suspended on all our hospital sites, except in the following circumstances:

  • Two parents or guardians may visit children aged under 18, but only one of these visitors may be in the hospital at any one time (local rules apply for neonatal units)
  • A maximum of four (two at any one time) close family members/other people important to a patient at the end of their life may visit them during the last week of the patient's life, or when the patient has passed away
  • One person may visit to support a patient who has dementia, a learning disability or autism, if this visitor not being present would cause the patient to be distressed
  • One person may visit a patient with a mental health condition if required to support the patient's well-being or decisions about their care at a time and date arranged in advance, where the ward manager or nurse in charge agrees it is in the patient's best interests 
  • Patients may be accompanied where appropriate and necessary to assist with the patient’s communication and/or to meet the patient’s health, social or spiritual care needs. For example a patient who has is deaf or is confused may need support with their communication, as may a patient who has a brain injury. Where possible, please contact the ward or department in advance to discuss local considerations so that any appropriate arrangements can be made
  • If, as part of the patient's care plan, a "do not attempt cardiopulmonary resuscitation" (DNACPR) order is agreed, a visit should be arranged to discuss and support the patient
  • A visit prior to surgery may be arranged if family are being informed that the patient may not survive
  • Children are not generally permitted to visit. However, consideration will be given to under-18s attending with appropriate support in exceptional circumstances

Specific restrictions apply to visiting maternity patients.

In our A&E departments:

  • Anyone accompanying a patient to A&E will be asked to wait outside or go home. Please wait to hear from staff whether or not the patient will be admitted or discharged, as we understand you may wish to take your friend/relative home
  • A parent can stay with a child up to the age of 18
  • One person may accompany the patient in A&E if they meet the exemption criteria listed above
  • In addition, if the patient has a mental health condition, learning disability or autism and unit staff are escorting the patient, these individuals should also be permitted and are not counted as a visitor

Please contact the ward or department in advance to discuss appropriate visiting arrangements.

Additional requirements for visitors

  • If permitted to return for further visits, authorised visitors will be issued with a visitor pass
  • The authorised visitor(s) for a patient must be the same person/people for each visit. Visitors may not swap, unless permitted by the exemption criteria outlined above
  • Visitors and carers attending a site which has been declared free of coronavirus must meet the exemption criteria for visitors listed above, and must have self-isolated along with the patient for 14 days before the patient's admission
  • On arrival to any ward or department, permitted visitors should immediately wash their hands and report to a senior sister or charge nurse
  • Visitors must also wash their hands or use the hand gel when they leave wards
  • Appropriate personal protective equipment (PPE) will be provided to visitors as required

Thank you for your continued support with this difficult decision that will help us to better protect staff, visitors and patients from infection.

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