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Your views

Your Views

Your feedback is vital to us as we continue to increase the quality of our services.

Your views

Date: 1 June 2020

Time: 03:04

August 2015 results

The Outpatients Friends and Family Test result for August 2015 is 96%. This is based on 961 responses.

AreaTotal number of responsesWould recommendedWould not recommended
Outpatients 745 95% 2%
Imaging (including X-ray) 10 80% 20%
Therapies 206 99% 0%
Total 961 96% 2%

We’re doing this well

  • We deliver a consistently friendly, efficient and professional service to patients and visitors
  • Staff listen to patients attentively and always go that extra mile
  • Patients are well informed and communicated with

We’re working on this

  • Staff are undertaking further qualifications in customer care to ensure that patient needs are dealt with in the best way possible
  • A patient pager system is now in use across the Outpatient Department. Patients can now go and buy refreshments and walk around the hospital grounds without worrying about missing their appointment

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