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Your views

Your Views

Your feedback is vital to us as we continue to increase the quality of our services.

Your views

Date: 2 June 2020

Time: 09:42

July 2015 results

The Outpatients Friends and Family Test result for July 2015 is 96%. This is based on 1362 responses.

AreaTotal number of responsesWould recommendedWould not recommended
Outpatients 1139 96% 2%
Imaging (including X-ray) 5 80% 20%
Therapies 218 99% 1%
Total 1362 96% 2%

We’re doing this well

  • Patients continually receive exceptional levels of care
  • Staff respect and communicate well with patients, easing problems and concerns
  • We deliver an efficient and well organised service

We’re working on this

  • Staff are undertaking further qualifications in customer care to ensure that patient needs are dealt with in the best way possible
  • A patient pager system is now in use across the Outpatient Department. Patients can now go and buy refreshments and walk around the hospital grounds without worrying about missing their appointment

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