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Date: 18 October 2021

Time: 02:10

Image: Outpatients area at QEHB

Outpatient Friends and Family Test results

The Outpatient Friends and Family Test asks “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

The Outpatient Friends and Family Test result is based on the number of patients who would recommend (including ‘extremely likely’ and ‘likely’ responses) versus the number of patients who would not recommend (including  ‘unlikely’ and ‘extremely unlikely’).

This is shown as a percentage of the total number of responses to the question. The total number of responses also includes ‘neither likely nor unlikely’ and ‘don’t know’ responses.

The Friends and Family Test score for July 2019 is 96%. This is based on 1923 responses.

AreaTotal number of responsesWould recommendedWould not recommended
Outpatients 1690 96.15% 1.66%
Therapies 174 100% 0%
Imaging (including X-ray) 59 89.83% 3.39%
Trust 1923 96.31% 1.56%


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