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Date: 29 May 2020

Time: 21:00

Image: staff at QEHB

Staff Friends and Family Test results

All members of staff at University Hospitals Birmingham NHS Foundation Trust (UHB) have the opportunity to feed back their views on their organisation at least once per year.

It is hoped that this feedback will promote a cultural shift across the NHS, where staff have further opportunities and confidence to speak up, and where these views are heard and acted upon.

The Staff Friends and Family Test asks the two questions listed below to a third of staff each quarter.

  • How likely are you to recommend UHB to friends and family if they needed care or treatment?
  • How likely are you to recommend UHB to friends and family as a place to work?

Answers can range from the following:

  • Extremely likely
  • Likely
  • Neither likely or unlikely
  • Unlikely
  • Extremely unlikely
  • Don’t know

Results

The Staff Friends and Family Test scores are calculated using the proportion of staff who would recommend (both ‘extremely likely’ and ‘likely’ responses) versus those who wouldn’t recommend based on the two questions.

How likely are you to recommend UHB to friends and family if they needed care or treatment?

Please note, there is no staff Friends and Family Test survey in quarter 3. Instead, the national NHS Staff Survey takes place.

QuarterRecommendedNot recommendedDon’t know/neutral
Q1: March – June 2019 82% 18%
Q1: January – March 2018 82% 16% 2%
Q2: July – September 2017 93% 2% 5%
Q1: April – June 2017 93% 1% 6%
Q4: January – March 2017 92% 1% 7%
Q2: July – September 2016 92% 2% 6%
Q1: April – June 2016 90% 2% 8%
Q4: January – March 2016 92% 1% 7%
Q2: July – September 2015 92% 2% 6%
Q1: April – June 2015 93% 1% 6%
Q4: January – March 2015 93% 2% 5%
Q2: July – September 2014 92% 2% 6%
Q1: April – June 2014 91% 1% 8%

How likely are you to recommend UHB to friends and family as a place to work?

QuarterRecommendedNot recommendedDon’t know/neutral
Q1: January – March 2018 65% 34% 1%
Q2: July – September 2017 73% 10% 17%
Q1: April – June 2017 73% 10% 17%
Q4: January – March 2017 77% 10% 13%
Q2: July – September 2016 77% 9% 14%
Q1: April – June 2016 74% 10% 16%
Q4: January – March 2016 77% 11% 12%
Q2: July – September 2015 76% 10% 14%
Q1: April – June 2015 76% 9% 15%
Q4: January – March 2015 80% 7% 13%
Q2: July – September 2014 79% 9% 12%
Q1: April – June 2014 76% 10% 14%

 

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