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Date: 24 September 2021

Time: 23:21

img header travel costs

Travel costs

Who can claim for help with travel costs?

If you are in receipt of one of the following benefits you are entitled to claim for travel costs for appointments for NHS treatment. (Please note that travel costs for visiting other people in hospital cannot be paid.)

  1. Income Support
  2. Guaranteed Pension Credits
  3. Tax Credits with an exemption certificate
  4. Income-based Job Seeker’s Allowance
  5. Income-related Employment and Support Allowance
  6. Low Income HC2 or HC3 certificates
  7. Universal Credit and meet the criteria

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How can I claim for help with travel costs?

These expenses can be claimed from the Cashier's office at Queen Elizabeth Hospital Birmingham (QEHB).

The Cashier’s Office is located on the outpatients corridor on level 0 at QEHB.

Monday – Thursday 09:00 – 16:30
Friday 09:00 – 16:00
Weekends and bank holidays Closed

Please note that payment cannot be made without production of relevant documentation, i.e.:

  • proof of appointment
  • proof that you are in receipt of any one of the above benefits
  • bus/train/car park tickets

Patients travelling on public transport will be reimbursed for the cheapest form of public transport (including any promotional or concessionary fares). Patients travelling by private car may claim mileage allowance and car parking charges or equivalent public transport costs (whichever is lower).

Please note that taxi fares cannot be paid unless there is no other way that you can travel for all or part of the journey or if your consultant agrees in writing that you cannot travel by public transport because of your medical condition.

Where it is considered by your consultant to be medically necessary for an escort to accompany you, the escort’s travel costs will be paid on the basis of your eligibility and not that of the escort. A letter from your consultant or GP will be required.

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Further information

More information can be found in the leaflet HC11, "Are you entitled to help with health costs?" available from your Social Security Office, Post Office or NHS hospital.

For more information on the Department for Work and Pensions, please see their website (link available below). 

For information on a range of health-related subjects, phone the Health Information Service on 0800 66 55 44. Calls are confidential.

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