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Your views

Your Views

Your feedback is vital to us as we continue to increase the quality of our services.

Your views

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Date: 22 September 2021

Time: 15:28

Your views

Due to the ongoing COVID-19 pandemic and the urgent demands on our teams, we are experiencing severe delays in responding to complaints.

If you have an open complaint with us we will write to you directly about any delays. If you need to contact us about an existing complaint please email

If you have a new complaint, we will attempt to resolve this as soon as we can.

If you have an urgent issue which you need help with, please call us on 0121 424 0808 or email

Thank you for your patience and understanding.

Please feel free to send your feedback on our services to the relevant ward or department. To find departmental contact details, please see our contacts or services pages.

If you do not know, or cannot find, the contact details for the department in question, please send your feedback to the Patient Experience Team, who will gladly pass this on.

Telephone: 0121 371 4492

Anyone can share their individual experience and feedback about our services with the Care Quality Commission by phone, post or email – information about how to do this is available on their website.

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