Your feedback is vital to us as we continue to increase the quality of our services.
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Date: 21 October 2020
Due to the COVID-19 pandemic and the urgent demands on our clinical and operational colleagues, which resulted in a national pause in the complaints service, you may experience delays in receiving a response to your complaint.
However, we will acknowledge, log and review your contact and we will act upon any concerns about patient safety or safeguarding.
Where we are able to resolve matters via telephone or email contact we will try to do so. If not, we will respond to your complaint as soon as we can.
If you need to make contact about an existing complaint please email the complaints mailbox.
If you have an urgent issue which you need help with please contact the Patient Advice and Liaison Service (PALS).
Tel: 0121 424 0808
We will resume our normal complaints service as soon as possible. In the meantime, thank you for your patience and understanding.
Please feel free to send your feedback on our services to the relevant ward or department. To find departmental contact details, please see our contacts or services pages.
If you do not know, or cannot find, the contact details for the department in question, please send your feedback to the Patient Experience Team, who will gladly pass this on.
Telephone: 0121 371 4492
Anyone can share their individual experience and feedback about our services with the Care Quality Commission by phone, post or email – information about how to do this is available on their website.
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