You will be asked a series of questions via the Ask A&E symptom checker.
Based on the information you provide, you will be given information to help you decide what to do next. In certain situations, and based on the information provided, you may decide that your condition can be managed at home or with over-the-counter medication. In other circumstances, you may decide to book an appointment with your usual GP, or, if your symptoms are potentially more serious, you may decide to go to A&E. Please note that the final decision on how to treat yourself is always yours.
Creating an account with Ask A&E makes the process of sharing information with UHB hospitals simpler, and means the staff seeing you in hospital can see what you have said previously. The basic information you provide at registration helps the symptom checker give a tailored outcome.
The person using the symptom checker must be the person who registers.
Ask A&E is not intended for use during pregnancy, or by those under the age of 16. There are some situations where immediate medical attention via A&E may be required. These include, but are not limited to:
In certain circumstances, we recommend that you always have an appointment with a doctor. These include, but are not limited to:
No. However, based on the information you provide, you will be given information to help you decide what to do next. In certain situations, and based on the information provided, you may decide that your condition can be managed at home or with over-the-counter medication. In other circumstances, you may decide to book an appoint with your usual GP, or, if your symptoms are potentially more serious, you may decide to go to A&E. Please note that the final decision on how to treat yourself is always yours.
It’s easy to register for the service. It only takes a few minutes and you can do it online from wherever you are, without the need to travel.
Not currently. In the near future it should be possible to use Ask A&E for someone else, provided they are aged 16 or over.
The service is free for NHS patients.
Anyone can register, but this service is intended for use by those located in the Birmingham and Solihull area.
Please contact Babylon's helpline on 0330 223 1008 or email firstname.lastname@example.org.
You do. Not Ask A&E, not UHB, and not Babylon.
There are some things we need to do with your data to make sure the service we provide to you is both high quality and delivered in accordance with the law. A consultant subsequently having a consultation with you needs to be able to see your record, for example. We may also retain your data for medical regulatory purposes, as legally required.
The symptom checker is powered by Babylon and, accordingly, Babylon is the data controller of the symptom checker.
Where you have provided your explicit consent, Babylon will use your symptom checker information (always having removed personal identifiers, such as your name, address and contact details) to improve Babylon’s healthcare products and services, and Babylon’s artificial intelligence system so it can deliver better healthcare to you and other Babylon users.
Babylon and UHB are joint data controllers of the outcome/recommendation produced by the symptom checker.
UHB will be data controller of your medical information if you seek medical advice and/or treatment at UHB.
Once entered into the system, all data is encrypted, as are the communications to/from the back-end systems, and access is only provided to the patient and the NHS staff engaged in the provision of the service.
The application on the website requires a password, that the user sets, to access the user's details and records. The back-end databases which store the data are located in secure data centres located in England.
All medical records are centrally held and meet or exceed NHS standards. Babylon works to processes and procedures that meet ISO27001 standards and has been independently audited and confirmed by BSI. The system has also been independently security tested.
No, you will never be charged for accessing Ask A&E as long as you are entitled to NHS care.
Babylon has been chosen by UHB to provide the digital technology and symptom checker that make the service we provide possible.
The symptom checker will provide you with information on what to do next, but we cannot guarantee that information provided through the symptom checker will meet your health or medical requirements.
It is important to remember that the decision to go to hospital is yours alone, and not that of the symptom checker. For more details on liability, please see the Ask A&E terms and conditions.