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We know that coming to hospital might cause our patients some anxiety and worry. We want to reassure you that we have your safety in mind. We have made some changes to our hospitals to reduce the risks so if you have visited before, you might find things are different.

Please read the following guidance carefully before your appointment. If you have any questions, please telephone the number on your appointment letter.

Help us to keep everyone safe

If you should be self-isolating because you have or might have coronavirus or any other viral infection that could be easily transmitted to other people within the hospital, you must not attend your appointment.

If this applies to you, please use the contact details on your appointment letter to let us know that you won't be able to attend. We can rearrange your appointment, or may be able to arrange for the appointment to take place via telephone or video consultation.

Guidance on when to self-isolate is available on the NHS website.

Before your appointment

Please don't come into hospital if you are unwell with the symptoms of COVID-19. For the most recent set of symptoms, please visit the NHS website:

If you will not be able to attend your appointment, please call the number on your letter and we can rearrange it or we may be able to carry out your appointment by phone or video.

For information on bringing someone with you to your appointment, please see the visiting restrictions information on the coronavirus information home page.

Coming into the hospital

  • Please clean your hands with hand sanitiser as soon as you enter the hospital. This is available from dispensers inside the entrances to our hospitals
  • Please wear a clean surgical face mask to your appointment. Masks are available at entrances to our buildings. Please ask a member of staff if you can't find one

Inside the hospital

  • Please avoid touching your face and cough or sneeze into a tissue and then bin it safely. If you don’t have a tissue, please cough or sneeze into your arm
  • Please take note of all signage and follow any guidance given this is to help keep you, our patients and our staff as safe as possible
  • One-way systems might be in place so please observe signage to make sure you enter and exit the building at the right place
  • Please don't linger in entrance areas and foyers and keep moving when inside the hospital building

Reception and check-in areas

  • Social distancing is no longer a requirement in our waiting areas or reception, however if you feel more comfortable keeping distance where you can, please do so.
  • We will be asking some questions when you get to the hospital to ensure we don’t need to take extra precautions with your care

Please be reassured that we are working hard to reduce the risks at our hospitals. By following the guidelines above, we can work together to help protect each other. Thank you.