Back to coronavirus information

Information in other languages

Foreign-language versions of this information are available to download in PDF format. If you need this information in Braille or Easy Read, please telephone: 0121 424 1331.

We know that coming to hospital during the current COVID-19 pandemic might cause our patients some anxiety and worry.

We want to reassure you that the NHS is here for you and we have your safety in mind.

We have made some changes to our hospitals to reduce the risks so if you have visited before, you might find things are different.

Please read the following guidance carefully before your visit.

Help us to keep everyone safe

If you should be self-isolating because you have or might have coronavirus, you must not attend your appointment.

If this applies to you, please use the contact details on your appointment letter to let us know that you won't be able to attend. We can rearrange your appointment, or may be able to arrange for the appointment to take place via telephone or video consultation.

Guidance on when to self-isolate is available on the NHS website.

Moving around the hospital

  • Please wear a clean mask or cloth face covering to come into the hospital. If you do not have one, we can give you a mask when you arrive
  • Please clean your hands with alcohol hand sanitiser as soon as you enter the hospital. This is available from the dispensers inside the entrance
  • Please arrive 15 minutes before your appointment time, but no earlier as space is very limited. This is to ensure we can maintain social distancing
  • One-way systems might be in place so please follow signage to make sure you enter and exit the building in the right place
  • Please try to restrict your movement so you only visit areas essential for your visit
  • Please stay at least two metres apart from other people who are not from your household at all times – this includes in car parks, corridors, and waiting areas
  • Please keep moving when inside the hospital building
  • Please don’t linger in entrance areas and foyers
  • Please take note of all signage and follow any guidance. For example, lifts will have signs displaying the maximum number of people allowed inside

Reception and checking in

  • Please remain at a two-metre distance from reception staff and use hand gel if you use the touch-screens to check in
  • Please observe the signs placed on waiting area seats to help us maintain social distancing
  • We will be asking some questions when you get to the hospital to ensure we don’t need to take extra precautions with your care

Bringing somebody with you

If somebody accompanies you to the hospital, they should wait outside the hospital, e.g. in their car.

You may only be accompanied to your outpatient appointment itself if:

  • your appointment letter specifies that you need to be accompanied
  • you need help due to your physical or mental health
  • you are aged under 18


  • Please avoid touching your face
  • Please cough or sneeze into a tissue and then bin it safely. If you don’t have a tissue, please cough or sneeze into your arm, rather than your hand

Please be reassured that we are working hard to reduce the risks at our hospitals.

By following the guidelines above, we can work together to help protect each other.