University Hospitals Birmingham NHS Foundation Trust



A&E Friends and Family Test

Your feedback is important as it will help us to improve the services we offer and share good practice. Please take a few minutes to complete this form and let us know us how we did.

Service experience

For the following section we would like you to think about your experience in the A&E Department during your most recent visit.

How likely are you to recommend our A&E department to friends and family if they needed similar care or treatment?
Do you think the hospital staff did everything they could to help control your pain?
Were you involved as much as you wanted to be in decisions about your care and treatment?
Did the doctor or nurse explain your treatment in a way you could understand?
Overall, did you feel you were treated with respect and dignity while you were in the A&E department?
Did the staff treating and examining you introduce themselves?

Patient groups

Please complete the questions below as this will help ensure we obtain feedback from all patient groups.

Delivering the best in care
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