We are keen to obtain feedback from patients who have accessed inpatient services at our hospitals during the COVID-19 pandemic so that we can understand the impact the situation has had on your experience.

We will use this information to inform how we do things going forward. We would like to hear about what we did well and what we could improve. We will not be able to respond directly to your feedback; if your feedback is urgent, relates to concerns about care currently being delivered or requires a response, please contact the Patient Advice and Liaison Service (PALS):

All information will be gathered anonymously, treated confidentially and will not affect your on-going treatment in any way. You may be contacted after completing this survey, but only if you choose to provide your details and tell us you are happy to hear from us (more on this included in the survey below).

As part of our commitment to building healthier lives, we aim to provide the best care and service to our patients and carers. Your views will enable us to improve the quality of care we offer.

Which site is your feedback about? [REQUIRED]
What type of service is your feedback about? [REQUIRED]
Was COVID-19 the reason for your admission to hospital?

Thinking about being cared for in hospital during the COVID-19 pandemic situation:

Overall, how was your experience of our hospital?
Did you feel safe whilst you were in hospital?
Were you kept informed of what was happening at all stages during your stay?
Was communication with hospital staff affected by you and/or staff wearing personal protective equipment? (this includes face masks, visors etc)
During your time in hospital did you feel well looked after by hospital staff?
Did hospital staff help you to stay connected with friends and family during your stay?
Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left hospital?

About you

Which of the following best describes your gender?
Do you identify as transgender?
What is your sexual orientation?
To which of these ethnic groups would you say you belong to?
Do you have any of the following longstanding conditions? (Please select all that apply)
What is your age group?
Would you be happy to share your story/experience of your time in our hospital(s) during the COVID-19 pandemic for the below reasons? Please select any that you consent to:

If you gave your permission for any of the above, and are happy for the Trust's communications team to get in touch with you to discuss, please leave your preferred contact details below.

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