We are keen to obtain feedback from relatives or carers of patients who have accessed inpatient services at our hospitals during the COVID-19 pandemic so that we can understand the impact the situation has had on your experience.

We will use this information to inform how we do things going forward. We would like to hear about what we did well and what we could improve. We will not be able to respond directly to your feedback; if your feedback is urgent, relates to concerns about care currently being delivered or requires a response, please contact the Patient Advice and Liaison Service (PALS):

All information will be gathered anonymously, treated confidentially and will not affect your on-going treatment in any way.

As part of our commitment to building healthier lives, we aim to provide the best care and service to our patients and carers. Your views will enable us to improve the quality of care we offer.

Which site is your feedback about?*
What type of service is your feedback about?*

Thinking about your experience whilst your relative has been cared for in hospital during the COVID-19 pandemic situation:

Overall, how was your experience of our service?
Were you kept informed of what was happening at all stages during your relative’s stay in hospital?
How easy was it to keep in touch with your relative whilst they were in hospital?
What methods did you use to keep in touch with your relatives whilst they were in hospital (tick all that apply)
Did you feel involved in decisions about your relative being discharged from hospital?
Did hospital staff tell you who to contact if you were worried about your relative’s condition or treatment after they left hospital?
Has your relative had a positive COVID-19 diagnosis?

About you (not the patient)

Which of the following best describes your gender?
Do you identify as transgender?
What is your sexual orientation?
To which of these ethnic groups would you say you belong to?
Do you have any of the following longstanding conditions? (Please select all that apply)
What is your age group?

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