Relatives and carers of inpatients/discharged inpatients during COVID-19 survey

We are keen to obtain feedback from relatives or carers of patients who have accessed inpatient services at our hospitals during the COVID-19 pandemic so that we can understand the impact the situation has had on your experience.

We will use this information to inform how we do things going forward. We would like to hear about what we did well and what we could improve. We will not be able to respond directly to your feedback; if your feedback is urgent, relates to concerns about care currently being delivered or requires a response, please contact the Patient Advice and Liaison Service (PALS):

Contact PALS

All information will be gathered anonymously, treated confidentially and will not affect your on-going treatment in any way.

As part of our commitment to building healthier lives, we aim to provide the best care and service to our patients and carers. Your views will enable us to improve the quality of care we offer.

If you chose "other", please provide details of which site your feedback relates to

Which ward, department or service is your feedback about?*

Thinking about your experience whilst your relative has been cared for in hospital during the COVID-19 pandemic situation:

What did we do well?

What could we improve?

Were you kept informed of what was happening at all stages during your relative’s stay in hospital?

Yes definitely
Yes to some extent
No

Please enter any comments about how you were kept informed

How easy was it to keep in touch with your relative whilst they were in hospital?

Please give further details about how easy it was to keep in touch with your relative whilst they were in hospital

What methods did you use to keep in touch with your relatives whilst they were in hospital (tick all that apply)

Telephone or video call (direct with patient on their own device)
Telephone call (using the ward telephone)
Video call (using a ward device)
Message or letter sent via LettersForLovedOnes@uhb.nhs.uk
Other

If you chose "other", please give further details about the methods you used to keep in touch with your relatives

Did you feel involved in decisions about your relative being discharged from hospital?

Did hospital staff tell you who to contact if you were worried about your relative’s condition or treatment after they left hospital?

Yes
No
No I already knew
My relative has not yet been discharged

Is there anything else you would like to tell us about your experience?

Has your relative had a positive COVID-19 diagnosis?

Yes
No
Unsure

About you (not the patient)

Which of the following best describes your gender?

Female
Male
Prefer not to say
Prefer to self-describe

If you chose "prefer to self-describe", please tell us how you describe your gender:

Do you identify as transgender?

Yes
No
Prefer not to say

If you chose "prefer to self-describe", please tell us how you describe your sexual orientation:

To which of these ethnic groups would you say you belong to?

Do you have any of the following longstanding conditions? (Please select all that apply)

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