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What volunteers do

Volunteers play a crucial role in enhancing a patients’ experience of University Hospitals Birmingham NHS Foundation Trust (UHB). Volunteers do this by performing a wide variety of tasks throughout the Trust to complement the work of paid staff.

Volunteers have the time to sit and chat to patients, encourage them to eat or collect a newspaper for them and more. Staff are busy delivering essential care and may not have time to undertake the small things that can make a difference.

Volunteers are currently placed in approximately 250 departments and wards throughout UHB. The number of volunteers continuously grows as more roles and ways of helping patients and staff are identified.

A small sample of volunteer roles and areas worked is listed below:

  • Ward helpers
  • Outpatients department
  • Cardiac rehabilitation classes
  • Wayfinding in the Imaging department
  • Patient and Carer Council
  • Peer support groups
  • Chaplaincy
  • Patients Library
  • Buggy drivers
  • Dignity volunteers

Work or student placements

Volunteering at the hospital should not be viewed as a work or education placement. If you are a student looking to develop your skills within a particular area of healthcare this will not be possible as a volunteer.

Last reviewed: 02 February 2023