Useful contacts
Accommodation
QEHB
Email: StaffAccommodation@uhb.nhs.uk
HGS
Email: AccommodationOffice-mail@uhb.nhs.uk
Bank (UHB+) queries
E.g. bank applications, induction and training, account disabled, references, rates of pay
General issues/queries
Email: UHBPlusCentral@uhb.nhs.uk
UHB+ managers
Email: UHBPlusClinicalManagers@uhb.nhs.uk
Telephone
- QEHB: 0121 371 8286
- HGS: 0121 424 8993
Car Parking
General car parking queries (Estates)
Email: EstatesandAncillary@uhb.nhs.uk
QEHB (Q-Park admin queries)
Email: QEMCAdmin@q-park.co.uk
HGS
Email: Car.Parking-Staff@uhb.nhs.uk
Cycle to Work Scheme
Email: UHBCycleToWork@uhb.nhs.uk
Education queries
For learning and qualification queries, verification of certificates issued by UHB and local induction queries.
Email: Education@uhb.nhs.uk
Tel: 0121 3712 2480
Training administration issues - direct queries according to system
Training administration: TrainingAdministration@uhb.nhs.uk
Moodle: Moodle.Administration@uhb.nhs.uk
EasyLearning: EasyLearning@uhb.nhs.uk
eRostering queries
Time and attendance systems e.g. Employee Online, SMART, Allocate, Health Roster, hand readers and PrimeTime
Email: eRosteringSupport@uhb.nhs.uk
ESR self-service
Data management
Email: DataManagement@uhb.nhs.uk
Eye tests
(Link only accessible from a device connected to the Trust network)
HR/ESR forms
HR1/ESR1 queries
- QEHB: Recruitment@uhb.nhs.uk or 0121 371 7498
- HGS: Manager/Ward Admin or Payroll@uhb.nhs.uk
HR2/ESR2 and HR3/ESR3 queries
Email: Payroll@uhb.nhs.uk
Finance Application support (e.g. system issues)
Email: FinanceServiceDesk@uhb.nhs.uk
Tel: 0121 371 7563
Honorary contracts/letters of access
Non-medics
Email: Recruitment@uhb.nhs.uk
Tel: 0121 424 8938
Medics
Email: MedicalResourcing@uhb.nhs.uk
Tel: (QEHB) 0121 371 8386, (HGS) 0121 424 0057
IT requests
Log via the IT Service portal or via telephone on 0121 371 2199
(Link only accessible from a device connected to the Trust network)
Medical resourcing queries
Queries re: GMC-registered doctors and dentists e.g. reporting sickness, rota issues, contractual queries and COE/reference requests
Email: MedicalResourcing@uhb.nhs.uk
Tel: (QEHB) 0121 371 8386, (HGS) 0121 424 0057
Occupational Health queries
E.g. OH management referrals and queries requiring a medical view
Email: OHEnquiries@uhb.nhs.uk
Tel: (QEHB) 0121 371 7170, (HGS) 0121 424 3004
Patient issues
E.g. where liaison with patients is required such as complaints or patients' conduct
Email: PALS@uhb.nhs.uk
Tel: 0121 371 3280
Pay queries
E.g. payslips, payroll, P45 queries
Payroll email: Payroll@uhb.nhs.uk
UHB+ payment issues: UHBPlusAllocateQueries@uhb.nhs.uk
Pension queries
Email: 304pensions@uhb.nhs.uk
Tel: 0121 371 7498
Placements/attachments/electives
Clinical attachments/electives for registered doctors
Email: MedicalResourcing@uhb.nhs.uk
Tel: (QEHB) 0121 371 8386, (HGS) 0121 424 0057
Elective student nursing placements
Email: PracticePlacementTeam@uhb.nhs.uk
Social Health Care student placements
Email: Work.Experience@uhb.nhs.uk
Allied Health field placements (non-nursing e.g. physiotherapy, occupational health, paramedics)
Email: Elizabeth.Julian@uhb.nhs.uk
Recruitment
Email: Recruitment@uhb.nhs.uk
Tel: 0121 424 8938
References for rental/mortgage payments or any other financial purpose
Email: Payroll@uhb.nhs.uk
Retirement awards
Email: GeneralLedgerDept@uhb.nhs.uk
Safeguarding
Adult Safeguarding
Email: AdultSafeguarding.TeamEmail@uhb.nhs.uk
Advice line: 07341 122 031
Children's Safeguarding
Email: (QEHB) QE.SafeguardingChildren@uhb.nhs.uk, (HGS) Safeguarding.ChildrenTeamEmail@uhb.nhs.uk
Advice lines:
- HGS: 07976 255 169
- QEHB: 07795 044 122
- Heartlands Safeguarding Children Office: 0121 424 9235
Security
Non-urgent tel: ext. 777
Emergencies tel: ext. 119
Security (Engie) Administration tel: 0121 415 6338
Staff Benefits
E.g. discount codes for mobile phones, gym memberships etc.
Email: Naomi.Holland@uhb.nhs.uk (Staff Experience Team)
Travel enquiries
E.g. travel passes, bus and train enquiries, route planning
Union queries
Joint Union Office email: JointUnionOffice@uhb.nhs.uk
Vehicle-related queries
Fleet and vehicle hire queries including invoices
Email: asha.ellerton@uhb.nhs.uk (Expenses & Benefits Team Leader)
Volunteering queries
Email: Volunteer.Services@uhb.nhs.uk
Work experience queries
Email: Work.Experience@uhb.nhs.uk