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Your views

Your Views

Your feedback is vital to us as we continue to increase the quality of our services.

Your views

Date: 1 June 2020

Time: 03:08

August 2016 results

The Outpatients Friends and Family Test result for August 2016 is 94%. This is based on 1499 responses.

AreaTotal number of responsesWould recommendedWould not recommended
Outpatients 1157 93% 4%
Imaging (including X-ray) 149 95% 3%
Therapies 173 99% 1%
Total 1499 94% 3%

We’re doing this well

  • Staff are friendly, understanding and patient
  • Prompt and efficient service – the Anticoagulation Team in particular

We’re working on this

  • We are working to reduce waiting times in the Ophthalmology Department following feedback received through the Friends and Family Test. In the meantime, we are providing pagers for patients to use so they can move freely around the hospital whilst they wait
  • We are also increasing the frequency of tea trolley visits to each area to provide more opportunities for refreshments

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