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Your views

Your Views

Your feedback is vital to us as we continue to increase the quality of our services.

Your views

Date: 1 June 2020

Time: 02:51

May 2015 results

The Outpatients Friends and Family Test result for May 2015 is 96%. This is based on 1999 responses.

AreaTotal number of responsesWould recommendedWould not recommended
Outpatients 1930 96% 2%
Imaging (including X-ray) 13 85% 15%
Therapies 56 98% 0%
Total 1999 96% 2%

We’re doing this well

  • Delivering a seamless and efficient service from the reception desk to consultation room
  • Staff are courteous and polite
  • Clinical staff explain procedures and treatment plans to patients in a clear and precise way

We’re working on this

  • The Outpatient Department is working with each speciality to reduce waiting times and change appointment systems
  • Signage within Area 2 is being reviewed in order to be replaced by new signs that are clearer and more informative for patients
  • We are currently working with our booking centre and patient experience team to improve the content and efficiency of our patient letters

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