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Date: 23 September 2019
Patient Advice and Liaison Service (PALS)
Welcome to the PALS Department at Queen Elizabeth Hospital Birmingham. We are here to help you to resolve your concerns, highlight your compliments for our staff, pass on your comments to the right people and answer your enquires in an empathetic, efficient and professional manner. We work closely with colleagues around the Trust to make this happen.
In the first instance the PALS Team would always advise you to talk to the nurse in charge or department manager as they are best placed to answer any questions or resolve any concerns quickly.
If the relevant staff member is unable to help resolve your concern, then please contact the PALS Team via one of the following methods:
- drop in and see us at the PALS office, located on Level 0 of QEHB (opposite the Outpatient Pharmacy)
- complete our online form (see below)
- e-mail us at PALS@uhb.nhs.uk
- call us on 0121 371 4400
We are open 09:00 – 16:30, Monday to Friday
The service offered by PALS is informal, impartial and confidential.
Information about travelling to, staying at and getting around the hospital.
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