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Disability and accessibility

Changing Places

Changing Places toilets are available at Heartlands Hospital and Queen Elizabeth Hospital Birmingham.

These toilets are equipped with a hoist, adult-sized height adjustable changing table, shower, sink and toilet. The facilities are designed to meet the needs of people with conditions such as muscular dystrophy or multiple sclerosis, and those with spinal or brain injuries.

Heartlands Hospital Next to Ward 3. Key available from hospital reception or Ward 3 staff
Queen Elizabeth Hospital To the right of the information desk, past the WH Smith store. Key available from information desk staff

For further information on Changing Places facilities, please see the Changing Places website.

Hearing loops

Hearing loops offer wireless signals that can be picked up by hearing aids to help overcome background noise. Portable hearing loop equipment is available in outpatient and ward areas.

Hearing loop equipment can be accessed through the ward or department sister.


Minicom allows text communication via a telephone line for people who are deaf, hard of hearing or have speech impairments.

Minicom telephones have a keyboard and screen that transmit typed messages via a telephone line to the screen of a compatible device.

To access the Minicom service, please liaise with the ward sister.

Last reviewed: 07 October 2021