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Cancelling an appointment

If you are unable to attend your appointment at University Hospitals Birmingham NHS Foundation Trust (UHB) it is important to let us know as soon as possible.

Cancellations allow appointments to be offered to other patients and make a real difference to our resources. The more notice you give us the better, but we ask for at least five working days’ notice to change your appointment.

To cancel your appointment, please call the telephone number on your appointment letter.

Failure to attend

Many of our outpatient clinics have a failure to attend policy.

If you fail to keep your appointment without telling us, we will not give you a further appointment without referring you back to your GP. This is to make sure we do not waste valuable appointments.

If you are unable to keep your appointment, please call telephone number on your letter or appointment card as soon as possible.

Last reviewed: 26 October 2021