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Date: 24 September 2021

Time: 23:23

Image: patient using the FFT screen in Outpatients at QEHB

The NHS Friends and Family Test

The NHS Friends and Family Test is a simple question that patients across the country are asked about the care they have received.

Patients are asked: “Thinking about the service we provide … Overall, how was your experience of our service?”.

Patients can choose from a number of responses ranging from ‘extremely likely’ to ‘extremely unlikely’.

The test aims to encourage patient feedback, show patients that their views and experiences matter to the NHS, and improve patient experience. The test is asked of all inpatients, outpatients and those attending the Emergency Department.

The Friends and Family Test has also been rolled out to NHS staff who are asked whether they would recommend their hospital as a place to be treated and a place to work.

Friends and Family Tests

To see the Trust’s results, please see the Friends and Family Test results pages.

The results are also published on the NHS Choices and NHS England websites.

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