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Date: 1 December 2020
The NHS Friends and Family Test
The NHS Friends and Family Test is a simple question that patients across the country are asked about the care they have received.
Patients are asked: “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”
Patients can choose from a number of responses ranging from ‘extremely likely’ to ‘extremely unlikely’.
The test aims to encourage patient feedback, show patients that their views and experiences matter to the NHS, and improve patient experience. The test is asked of all inpatients, outpatients and those attending the Emergency Department.
The Friends and Family Test has also been rolled out to NHS staff who are asked whether they would recommend their hospital as a place to be treated and a place to work.
Friends and Family Tests
To see the Trust’s results, please see the Friends and Family Test results pages.
The results are also published on the NHS Choices and NHS England websites.
University Hospitals Birmingham NHS Foundation Trust is not responsible for the contents or the reliability of external websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that links to other websites will work all of the time, and we have no control over the availability of external web pages.