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Freedom of information requests

FOI 2627 2022/23

Interpreter services

Published 23 November 2022

Interpreter services

Questions

  1. The name of the interpreter service that your organisation uses for foreign language.
  2. The KPI for face-to-face interpreters.
  3. The KPI for interpreting via telephone and video calls.
  4. The top five requested foreign languages within your organisation.

Response

  1. Word 360
  2. 95% fulfilment of requests
  3. 95% fulfilment of requests

    1. Urdu
    2. Romanian
    3. Arabic
    4. Bengali
    5. Punjabi