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Freedom of information requests

FOI 3004 2022/23

British sign language

Published 25 August 2023

British sign language

Questions

1. Who within your Trust is responsible for the procurement of any BSL services? Do you have their email address?

 

2. Who within your Trust is responsible for your external communications, such as website and social media content? Do you have their email address?

 

3. Are your external comms/content currently provided in BSL for the Deaf community?

i) If yes, do you outsource these BSL translations to an agency?

ii) If no, do you have any plans to provide your comms/content in BSL?

 

4. Who within your Trust is responsible for Staff training? Do you have their email address? 

 

5. Are you currently providing Deaf awareness training to your Staff?

 

6. Does your Trust have an on-demand BSL VRI service in place for patients?

i) If yes, who is the provider you are using?

ii) If no, who is the best contact in your Trust to speak to about implementing this so patients will have access to this service?

 

Response

  1. Neil Grogan, Director of Patient Services & Amy Webster, Deputy Head of Procurement
  2. Communications Department; communications@uhb.nhs.uk
  3. Noi) N/Aii) Not at present, however please refer to the accessibility on the Trust’s website which does outline the steps we take towards making our web site accessible: https://www.uhb.nhs.uk/accessibility/
  4. Tracey Clatworthy Deputy Director of Education 
  5. Yes
  6. Yes the current supplier are able to provide thisi) word 360

 ii) Staff email addresses follow the format: Firstname.Surname@uhb.nhs.uk

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