FOI 3946 2023/24

Did not attend rate for various department/services

Published 31 May 2024

Did not attend rate for various department/services

Questions

Does your trust capture data relating to “on the day cancellations” or "aborted appointments" for outpatient appointments?

Eg: Patient required a translator and one was not provided, patient attended their appointment without the required preparation, required staff not available etc. - all of these scenarios would lead to an appointment being cancelled/aborted on the day

Please provide either the % number or total number of “on the day cancellations/aborted appointments” during the past 12 months – as per the below services.

Response

Service/Department	DNA (Did Not Attend) Rate for Previous 12 months ¹
General Surgery Service	9.1%
Urology Service	9.5%
Trauma and Orthopaedic Service	13.6%
Ear Nose and Throat Service	10.8%
Ophthalmology Service	10.5%
Oral Surgery Service	15.5%
Neurosurgical Service ⁴	8.9%
Plastic Surgery Service	8.9%
Cardiothoracic Surgery Service	43.9%
General Internal Medicine Service ⁵	7.0%
Gastroenterology Service	11.0%
Cardiology Service	8.4%
Dermatology Service	6.3%
Respiratory Medicine Service	13.8%
Neurology Service	10.1%
Rheumatology Service	8.1%
Elderly Medicine Service	9.9%
Gynaecology Service	10.1%
Other - Medical Services ⁷	N/A
Other - Mental Health Services ⁷	N/A
Other - Paediatric Services ⁷	N/A
Other - Surgical Services ⁷	N/A
Other - Other Services ⁷	N/A
Dadiology/Imaging ²	5.5%
Respiratory physiology - Sleep Studies	11.7%
Urodynamics - Pressures & Flows ⁶	N/A
Endoscopy ³	17.4%
Trust Average	9.9%

Note:

Date ranges from 1 March 2023 to 29 February 2024 unless otherwise stated.
Date ranges from 21 March 2023 to 20 March 2024.
Endoscopy Surgical Specialty.
Neurosurgery Specialty.
General Medical Specialty.
Not a specialty.
Our system does not define for these categories.