Therapies patient experience survey for outpatients

We'd like your feedback on your recent outpatient appointment with our therapies service.

We won't ask you for any personal information, and any feedback you choose to provide will be treated in confidence and only used to help improve the services we provide.

Site

Good Hope Hospital
Heartlands Hospital
Queen Elizabeth Hospital Birmingham
Solihull Hospital
Community

Therapy team

Which specialist was your appointment with?

Dietitian
Occupational Therapist
Physiotherapist
Orthotist
Speech and Language Therapist
Psychologist
Nurse
Therapy Support Worker
Multiple professions

Was your appointment with the specialist carried out:

In person
By video
By telephone

Did you feel cared for by your specialist?

Yes - always
Yes - sometimes
No

Did you feel you had enough privacy when discussing your condition or treatment with your specialist?

Yes - always
Yes - sometimes
No

Did you feel that you were treated with respect and dignity by your specialist?

Yes - always
Yes - sometimes
No

Did you feel involved in decisions about your therapy/treatment?

Yes - always
Yes - sometimes
No

Did the specialist explain the treatment they were providing for you?

Yes - always
Yes - to some extent
No

Have you been able to talk to your specialist, for example to ask questions about any worries or concerns you may have?

Yes - always
Yes - sometimes
No
Not applicable

Has your specialist talked to you about the next steps in your care/continuing treatment at home, or about managing your own condition?

Yes
Yes - to some extent
Not at all
Not applicable

How satisfied are you with the length of time you have waited to see the specialist?

Yes - always
Yes - sometimes
No
Not applicable

Thinking about your therapy treatment overall:

How was your experience of our service?

What did we do well?

What could we improve?

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