Patient confidentiality

We place great emphasis on the need for the strictest confidentiality in respect of our patients. We will not divulge any information about a patient unless we are given permission by the individual or their next of kin. Requests for interviewing/photographing patients must be made through the Communications Team.

Arranging interviews with Trust staff

Under no circumstances may interviews, filming or photography be carried out on or around the hospital sites without the express permission of the Communications Team. If you need further information, or would like to arrange an interview, please contact Communications on 0121 371 6491.

PR and Communications Office

The Communications Office is based on the 2nd floor in the Wolfson Building on the Queen Elizabeth Hospital site. Please ring our office to let us know you are planning to come to the hospital site on 0121 371 6491.

Condition checks

Condition checks will only be given out if you have the name of the individual patient concerned. Please do not contact the wards direct. During office hours, please telephone us on 0121 371 6491. Outside these hours, please telephone the hospital switchboard on 0121 627 2000 and ask to speak to the on-call press officer.

Major incidents

Should a major incident occur, the hospital has a contingency plan that includes arrangements for the media. A press centre will be established. This will be set up for press conferences, and will be equipped with working space.

You will be given regular updates on the situation and the opportunity for interviews. Depending on the type of incident, we will decide at the time on the best vantage point for photographs and filming.