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A digital welcome for UHB patients

Published on 09/05/2024

University Hospitals Birmingham NHS Foundation Trust (UHB) has started sending a welcome message to patients who have been referred by their GP for a hospital appointment.  

The message is sent by text or email and reassures patients that their outpatient referral has been received and that the Trust is planning the next steps.  

The message encourages patients to download the NHS App so they can manage their appointments digitally. Access to digital appointment letters, and the ability to ask to reschedule or cancel an appointment, is now live for UHB patients. 

Juliet Bowpitt, Digital Transformation Officer, said, “We are really excited to get the project off the ground as we know it will make a huge difference to patients. The aim is to reassure patients that we are busy planning the next steps of their care journey and to point them towards digital solutions which will help them manage their appointments more efficiently.”  

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