News stories

University Hospitals Birmingham (UHB) is proud to share the results of the 2025 CQC Maternity Survey, which highlight significant improvements in the experiences of women and families using our maternity services.

The national survey invited women aged 16 and over who gave birth in February 2025 to share their views. At UHB, 139 women responded, representing a wide and diverse range of backgrounds, ages and ethnicities. Their feedback provides valuable insight into what matters most to patients and how our teams are making a difference. 

Compared to last year, patients reported a much more positive experience. Areas previously rated poorly have improved dramatically, with only two questions now scoring below expectations, compared to 20 in 2024. Importantly, three areas are now rated better than expected. Most responses indicate stability and consistency, showing that changes introduced by our maternity teams are having a real impact.

Chief Nurse Margaret Garbett said: “These results are a testament to the dedication of our maternity teams and their commitment to safe, compassionate, and high-quality care. Thank you to everyone involved for making this progress possible.” 

Patients also shared heartfelt feedback about their experiences. One mother said: “I cannot thank the staff at Good Hope Hospital enough as they really did as much as they could to ensure a good labour experience as well as the aftercare for myself and my little boy who was in intensive care for a few nights. Everyone that we came across in the department was very caring, understanding and went out of their way to help. Thank you for making everything a lot more comfortable for me and my baby.” 

Another mum added: “It was a wonderful experience. And I really appreciate all the midwives, nurses, and the doctor for all the care and support. Thank you all for the love.” 
While we celebrate this achievement, UHB remains focused on continuous improvement to ensure every woman and family receives the highest standard of care.