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Date: 21 May 2019
Visiting times and information
Flexible visiting 11:00 – 20:00
Our visiting times are 11:00 – 20:00 daily, including weekends.
Our priority is to provide the best in care to our patients, and we recognise the invaluable role that carers and family members play. That’s why we welcome visitors and support flexible visiting times to suit patients’ and families’ individual needs.
Our Visitor Charter
- What we ask of our visitors
- Staff pledge
- Infection Control
- Visitor facilities
- Other important information
What we ask of our visitors
- Please be polite and courteous to staff, other patients and visitors
- Please do not disturb nursing staff when they are administering medications (drug rounds). Other staff will be available if you need anything. If a nurse is not available to answer your queries immediately, they will come back to you
- Please be respectful to other patients and keep noise levels to a minimum; put your mobile phone on silent too
- Remember that rest is important - for you and for the person you are visiting. Please allow them and other patients the opportunity to rest
- You are welcome to assist the person you are visiting at mealtimes, with their agreement. Please speak to the nurse in charge before assisting
- Please nominate one person to liaise with staff and pass on information to family or friends, and remember that information cannot be given unless the patient has given their permission
- Please wait off the ward if the person you are visiting is absent from the ward for treatment
- Please understand that you may be asked to wait outside / in the ward waiting area, if required, to protect the privacy and dignity of the person you are visiting or others in their bay
- We will be polite and courteous at all times
- As a patient, you can expect to be given the opportunity to say who you would like to visit and be involved in your care, and how long they visit for (within visiting times)
- As a visitor, you can expect to be welcomed to the ward and treated with respect
- As a carer (and with the patient's permission), you can expect to be welcomed as part of the care team if you wish to, helping to provide continuity of care, reassurance and important information - but we also respect your needs and encourage you to take a break too. See our carer information via the link at the bottom of the page.
- Please ensure you wash your hands thoroughly before entering and leaving the ward
- Please do not visit if you have had diarrhoea or vomiting in the last two days
- Staff will be happy to direct you to the nearest restaurant facility
- Visitor toilets are located on each floor in the Queen Elizabeth Hospital Birmingham (QEHB); please do not use the toilets on the ward. In the Heritage Building, each ward has a designated visitor toilet
- Limited pay-on-exit car parking is available. We encourage car sharing and the use of public transport
- Live public transport information is available in the QEHB atrium
Other important information
- Maximum of three visitors per bed
- Children are welcome to visit when accompanied and supervised at all times by a responsible adult
- Please do not sit on beds
- Do not smoke or use e-cigarettes within the hospital or grounds. Smoking is only permitted in the smoking shelters
- Anyone displaying violence or aggression will be required to leave
- Please respect our hospital and site and help us to keep it clean and tidy
- Please respect the confidentiality and privacy of others by not filming or photographing other patients, visitors or staff
All visiting outside of normal visiting hours is at the discretion of the nurse in charge of the ward.
Information about travelling to, staying at and getting around the hospital.
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