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Date: 7 April 2020

Time: 23:46

Visiting times and information

Patient visiting suspended

If you are unwell, have a temperature or a new, persistent cough, you must not visit the hospital.

Visits from all friends and relatives of patients are currently suspended on all our hospital sites, except in the following circumstances:

  • A parent or guardian visiting their child
  • A parent or guardian accompanying a child to any clinically necessary consultations that may still be taking place
  • Birthing partners - during labour/birth only (no visitors allowed on the postnatal or antenatal wards or during appointments)
  • Visitors to patients in a critical condition who may be at the end of their life ‐ in these difficult and upsetting circumstances, the ward will contact the patient’s next of kin and we will try our best to accommodate them wherever possible
  • Advocates/visitors who are required to make decisions on behalf of patients who do not have the capacity to make decisions for themselves

On arrival to any ward or department, any of the acceptable visitors stated above should immediately wash their hands and report to a senior sister or charge nurse. Visitors must also wash their hands or use the hand gel when they leave wards

We appreciate your ongoing support with this difficult decision that will help us to better protect staff, visitors and patients from infection.

Our Visitor Charter

Staff pledge - we will:

  • be polite and respectful
  • listen if there is anything you would like to discuss
  • work hard to create a restful environment
  • identify people who the patient has a significant or longstanding relationship with (this may or may not be the next of kin) and keep them well informed (with the patient’s permission if they are able to give it)
  • support you if you wish to help with your friend or relative's care or meal times. Talk to us about how you can best assist
  • put patient care first. This may mean discussing the best time for you to visit
  • do all we can to protect patients from infection
  • arrange for you to speak to a member of the medical team or other healthcare professionals involved in the patient’s care

Visitors, we ask you to:

  • be polite and respectful
  • talk to us if you have any concerns
  • keep noise levels to a minimum and switch mobile phones to silent
  • nominate one main point of contact for staff to pass information on to (with the patient’s permission if they are able to give it)
  • limit the number of visitors to two at any one time
  • talk to us about children visiting the ward. Children are welcome with the supervision of an adult, but there are some situations where this would not be appropriate
  • not disturb nursing staff when they are administering medications; other staff will be available if you need anything
  • be aware that we may ask you to leave if a patient requires privacy or a medical emergency occurs
  • respect the confidentiality and privacy of others by not filming or photographing other patients, visitors or staff without consent

Preventing infection

Hospital patients are vulnerable to infection.

  • Please wash your hands thoroughly before entering and leaving the ward
  • Do not visit if you have had diarrhoea or vomiting in the last two days
  • Use the chairs provided when visiting as opposed to sitting on beds


At UHB we are keen to support people who want to be involved in the care of their relatives or friends while they are with us. This can help the patient to feel safer in an unfamiliar place such as a busy hospital ward or unit.

If you would like to be involved in your relative or friend’s care, please speak to the nurse in charge. They will be happy to talk to you about how you can help. More carers information is available via the link below.

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