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Warning: If you plan to use AI for your enquiry

We want to hear about your concerns in your own words. Clear, simple language that explains what happened and how it affected you is usually the most helpful.

Some people use AI tools, such as ChatGPT, to help draft their complaint. If you do, please remember:

  • Focus on your own experience and the impact it had on you
  • Avoid asking AI to add legal arguments or formal legal language
  • Check that any AI-generated text is accurate and reflects your views
  • Be careful about sharing sensitive personal information with AI tools

AI-generated information can sometimes be overly complex or include irrelevant legal references. This may make your enquiry harder to review, could delay our response or require us to ask for additional information.

 

You can contact us by completing our secure online form.

The form asks for the information we need to help with your enquiry.

Before you complete the form, please check whether another team may be able to help you more quickly.

Some enquiries are handled by other teams, including:

  • Appointment enquiries
  • Enquiring about someone who is an inpatient
  • Lost property
  • Access to your health records
  • Visiting information
  • You can also give us feedback about your experience

If your enquiry is for the Patient Advice and Liaison Service (PALS), please select Next to complete the form.