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Sparkling send-off for devoted housekeeper retiring at 81

Published on 26/02/2026

Iris Lee, known as Flossie, who has retired as a QEHB housekeeper, with Jo Basketfield, Hospital Director of Nursing, and Karen Dent, Facilities Operations Manager
Iris Lee, known as Flossie, who has retired as a QEHB housekeeper, with Jo Basketfield, Hospital Director of Nursing, and Karen Dent, Facilities Operations Manager

Colleagues at Queen Elizabeth Hospital Birmingham (QEHB) came together to celebrate the retirement of a much-loved housekeeper, who has called it a day at the age of 81.

Iris Lee, known as Flossie to her friends and colleagues, was the hospital’s oldest serving housekeeper and among the oldest members of staff working for University Hospitals Birmingham.

Flossie was given a great send-off by colleagues, just a few days before her 81st birthday.

She began her journey with the hospital 23 years ago, on 3 February 2003, at the former Selly Oak Hospital, where she worked on Ward S2.

Flossie remained there until June 2010, when services moved to the new Queen Elizabeth Hospital Birmingham building.

Rather than move across, Flossie stayed on at Selly Oak to care for the old site and supporting services, including estates, community care and medical illustration.

In December 2011, she moved to the new QEHB site and worked with the Royal Centre for Defence Medicine (RCDM) Team, where she has remained ever since.

Flossie was described by colleagues as giving nothing but dedication, pride and heart to her work, keeping all environments spotless and brightening the days of everyone around her.

Reflecting on her career, Flossie said: “I have loved working here. I have loved being here, loved every single minute and working with the military team.

“I can’t choose a favourite moment of my career here, as there has been so many great times.”

Karen Dent, Facilities Operations Manager at QEHB, said: “Flossie is such a valued member of the team and her work has always been immaculate.

“She’s such a friendly person and gets on so well with everyone. She is cherished and will be really missed.”

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