Cancer Information and Support Service (CISS)

In collaboration with Macmillan Cancer Support, we deliver a dedicated cancer information and support service. We offer emotional, practical and financial support to our patients, carers, family members, and UHB staff involved in patient care. 

Our service provides: 

• reliable, up-to-date information on all aspects of cancer, including diagnosis, treatment choices, living with and beyond cancer, and palliative care 
• confidential support from staff who will listen and help navigate your journey 
• signposting to local and national services, charities, and support groups 
• resources for staff who support cancer patients

Locations and contact information 

Whether you're an inpatient, outpatient, family member, or healthcare professional, you can drop in to one of our centres or contact us using the contact details on this page.

Macmillan one-to-one: WhatsApp support service 

Macmillan offer a free and confidential one-to-one emotional support via WhatsApp. 

This service provides:

• weekly check-ins for up to eight weeks
• options to chat with trained Macmillan advisors
• flexible messaging – reply in your own time

How to get started

First, use the registration link and complete the necessary steps in Whatsapp. An advisor will be in touch following registration.

To use this service, you must be over the age of 18 and diagnosed with cancer in the last five years.

• Whatsapp registration link

Holistic needs assessment

A holistic needs assessment (HNA) helps people affected by cancer discuss what matters to them and identify any support they may need.

A leaflet has been developed to support patients through their cancer journey.

See also

Support services across the Birmingham and Solihull area

Downloads

Holistic needs assessment (HNA) information (1.09 MB)