Phototherapy survey

We are always looking to improve the Dermatology service we provide to patients. To do this, the Phototherapy Unit would like your feedback on how:

long you had to wait for your appointment
convenient the appointment was for you
well informed and involved you felt before, during and after your treatment
well you felt we looked after you during your treatment

If you have attended the Phototherapy Unit, please complete our survey:

1. How likely are you to recommend our Phototherapy Unit to friends and family if they needed similar care or treatment?

Is there anything that would have made your visit better?

2. Were you contacted by the Phototherapy Unit within one month of being seen by a dermatologist?

Yes
No
Don’t know/can't remember

3. How long did you have to wait to receive a phototherapy appointment?

Less than one week
Between one week and one month
Between one month and three months
Between three to six months
More than six months
Don’t know/can't remember

4. Did you feel that the time you had to wait to receive a phototherapy appointment was reasonable?

Yes
No
Don’t know/can't remember

5. Was your appointment(s) at a time that was convenient for you?

Yes - definitely
Yes - to some extent
No
Don’t know/can’t remember

If you answered 'No' to the question above, please explain why the appointment times were inconvenient

6. How easy did you find it to change/cancel appointments?

Very easy
Easy
Difficult
Very difficult
I didn’t need to change/cancel my appointment
Don’t know/can’t remember

7. Did you feel fully informed about your phototherapy treatment before starting it?

Yes - definitely
Yes - to some extent
No
Don’t know/can’t remember

If you answered 'No' to the question above, please explain why

8. Were you given a phototherapy information leaflet before starting treatment?

Yes
No (go to question 10)
Don’t know/can't remember (go to question 10)

9. If you received an information leaflet, did you find it helpful?

Yes - definitely
Yes - to some extent
No
Don’t know/can’t remember

Please explain your answer

10. Were you made aware of the educational phototherapy video before starting your treatment?

Yes
No

11. How easy was the video to understand and did the areas covered make sense?

Yes - definitely
Yes - to some extent
No
Don’t know/can’t remember

12. How did you find the length of the video?

Just the right amount of time
A little too lengthy
Not long enough

13. Is there anything we could do to improve the educational video?

Yes
No

If you answered 'Yes' to the question above, please explain what could be improved

14. Did you have confidence in the nurses giving your treatment?

Yes - definitely
Yes - to some extent
No
Don’t know/can’t remember

15. Did you feel fully informed about the side effects of phototherapy before starting treatment?

Yes - definitely
Yes - to some extent
No
Don’t know/can’t remember

16. If you had important questions to ask, did you feel that you got answers that you could understand?

Yes - definitely
Yes - to some extent
No
I did not have the opportunity to ask any questions
I did not need to ask any questions

17. How long did you have to wait for your appointment?

Seen on time or early
Waited up to five minutes
Waited 6-15 minutes
Waited 16-30 minutes
Waited 31-60 minutes
Waited more than one hour but less than two hours
Waited more than two hours
Don’t know/can’t remember

18. If your appointments were delayed, were you kept informed?

19. During your treatment, if you needed to see a doctor, were you able to see one?

Yes - always
Yes - sometimes
No
I did not need to see a doctor
Don’t know/can’t remember

If you answered 'No' to the question above, please explain why

20. Overall, do you feel that you have been treated with dignity and respect whilst being examined or treated?

Yes - always
Yes - sometimes
No
Don’t know/can’t remember

21. Overall, have you been given enough privacy when being examined or treated?

Yes - always
Yes - sometimes
No
Don’t know/can’t remember

22. Overall, how would you rate the care you received in the Phototherapy Unit?

Privacy Statement

Privacy statement

Submitting this form will send an email to the relevant team. As email communication is not guaranteed to be secure, any personal information is sent at your own risk.

We will only use the details of this form to handle your query, including responding to you using the contact details supplied where required.

To prevent attacks by malicious software, this site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.

About you

Privacy statement