The interpreting service is committed to providing equal access to our services for all our patients and visitors. We place a high value on the respect and dignity of individuals and recognise the social and cultural diversity of the communities we serve.
As part of the commitment to ensuring equal access to our services, the team offers professional interpreting services for its patients.
An interpreting service is available for both inpatients and outpatients for UHB patients 24 hours a day and delivered by Word360.
You will be offered to have an interpreter in person, telephone or by video in all languages. This service will be offered to you at no cost.
All bookings require a minimum of 48 hours' notice to arrange a face-to-face interpreter to be present for your appointment. Otherwise, a telephone interpreter will be provided.
Service offer
there are a number of interpreting services provided by the Trust and its partners:
- British Sign Language (BSL) interpreters and video interpreting
- foreign language translation
- telephone interpreting any time, anywhere in our hospitals and community sites
- translations of our printed health information leaflets in Braille, large print and easy read
- hearing loops
Interpreting enquiries
You can contact the hospital teams via email, or by telephone.
Queen Elizabeth Hospital Birmingham
Heartlands, Good Hope and Solihull hospitals
Out of hours
Out of hours (08:00 – 16:30), please contact:
Word360
Last reviewed: 30 July 2025