Kind, Connected and Bold Award winners

Good Hope Hospital

Natasha Allford, Senior Sister, Ward 29 and Surgical Assessment Unit, Emergency General Surgery 

For Natasha’s remarkable and lasting impact since joining Ward 29. Natasha has gone above and beyond to transform the ward culture, morale and patient care standards. She leads with compassion, clarity and courage. 

Lawrence Nelson, Housekeeping Operative, Facilities 

For Lawrence’s unwavering dedication and exceptional work in maintaining cleanliness and safety. Lawrence is committed to upholding the highest standards of hygiene and he is compassionate and reliable. He brings warmth and kindness and is always willing to help. 

Mansur Saeed, Housekeeping Operative, Facilities 

For Mansur’s hard work and carrying out his duties to the highest standards. Mansur is always smiling and chatting with patients, giving them words of encouragement and bringing a smile to their face. 

Chinenye Nwodo, Cancer Services Pharmacist, Pharmacy 

Nominated by a colleague, who said: “Chineye went above and beyond over the weekend when we had last minute sickness and came into work very short notice. This meant we were able to ensure treatment for a patient was not delayed. She is always willing to help the team.”

Mammographer Radiographers, Radiology and Medical Physics 

For the team’s consistent positive attitude and excellent patient care even during busy times. The team handles difficult situations calmly and patiently, and they value patient experience. 

Heartlands Hospital

Critical Care Outreach Nurses 

Nominated by a patient’s relative, who said: “I contacted the team using the new Martha’s Rule when me and my family were really worried about our loved one in hospital. Within one hour of me calling, they went to review my brother and potentially saved his life by ensuring investigations and treatments were completed promptly.” 

Dr Joseph Okafor, Doctor, Emergency Medicine 

For Dr Okafor’s exceptional dedication and compassion. Dr Okafor’s calm leadership and work ethic inspire his colleagues during high pressure situations. He is consistently supportive, treating patients and colleagues with professionalism and care. 

Catering Team, Facilities 

Nominated by a colleague, who said: “The staff in the canteen work hard to ensure all staff have access to a hot meal and a drink in the canteen. They make the canteen environment very warm and welcoming and are always smiling.”

Dr Emma Hayton, Consultant, Infectious Diseases and Acute Medicine 

For Dr Hayton’s exceptional hard work. Dr Hayton is understanding, compassionate and caring. She takes time with her patients and their families to make sure they are updated and understand the plan of care. She listens to her colleagues and supports them when managing difficult situations. 

Queen Elizabeth Hospital

Carmel Maguire, Sister and Maria Round, Manager and Clinical Nurse Specialist, Liver Outpatient Clinic 

Nominated by a colleague, who said: “Carmel and Maria are the angels of liver outpatients. Both have worked in the department for many years. Their dedication, hard work, empathy and the care they show daily to our patients is incredible.”

Dr Joanne Moysey, Consultant Anaesthetist, Anaesthetics 

For outstanding contribution to patient care and clinical leadership. Dr Moysey’s expertise, dedication and compassionate approach make them a great role model for their team. Their ability to tailor anaesthetic care to each patient, while fostering a culture of safety and respect exemplifies excellent patient care. 

Ambulatory Care and Surgical Multi-disciplinary Team 

Nominated by a patient, who said: “This service is a shining example of the delivery of an efficient and effective service, with care, commitment and compassion. I had day surgery and the service I received was excellent from the point of admission to the point of discharge.” 

Claire Catchpole, Apheresis Sister, Haematology 

Nominated by a colleague, who said: “Claire was on call delivering plasma exchange for a patient who was extremely unwell. To add to this already stressful and scary diagnosis the patient had just given birth. Her skill, dedication and compassion played a vital role in the patient’s survival.” 

Dr Azam Ali Baig, Registrar, Neurosurgery 

Nominated by a patient, who said: “Apart from performing a very competent removal of a haematoma from my brain, Azam worked miracles in getting me over my medical phobia to accept the life-saving operation. His manner and communication skills are second to none.” 

Louise Beard, Gynaecological Clinical Nurse Specialist, Oncology  

Nominated by a patient, who said: “I have been receiving cancer treatment at the Cancer Centre. From the beginning of my treatment, Louise has been wonderful. She is so caring and passionate and has made me feel at ease on days where I’ve struggled so much.” 

The Cardiac Theatre Team 

Nominated by a colleague, who said: “Early one morning, the cardiac clinic teams had a call to set up simultaneous heart and lung transplants overnight. The on-call team pulled together a second on-call team to ensure both transplants could proceed. They showed commitment and dedication.” 

Solihull Hospital

Dr Manbir Duggal, Doctor, Healthcare of Older People 

For Dr Duggal’s support and empowering colleagues through his dedication and shared knowledge. Dr Duggal goes above and beyond patients and has an excellent bedside manner. He takes concerns seriously and has a patient centred approach to care. 

Vikki Marsden, Operations Manager, Helen Lennon, Office Manager and Danielle Summers, Operations Manager, Ophthalmology 

Nominated by a colleague, who said: “I truly appreciate the hard work and dedication shown by our entire team in ophthalmology. However, I felt it was important to acknowledge the exceptional efforts of Vikki, Helen, and Danielle. They have consistently gone above and beyond, remaining available and supportive in resolving issues.” 

Community

Caroline Harrison, Clinics Manager, Community Properties, Estates and Assad Yousef, IT Project Manager, Lifecycle Maintenance, IT Services, Solihull Community Services 

For Caroline and Assad’s hard work to ensure the successful delivery of the wide-spread upgrade to the IT infrastructure for community services. Caroline and Assad’s dedication will improve efficiency and patient care when teams are out and about on the road and in patients’ homes. 

Solihull Community Specialist Falls Service, Therapy Services, Solihull Community Services 

Nominated by a colleague, who said: “Compliments flood in for this team and they are all under the same theme; that of expertise, high standards and kindness. The team received a compliment from a local GP who was impressed by our medical reviews.” 

Corporate

Faster Diagnostic Service, Cancer Services, Queen Elizabeth Hospital  

For the team’s continued growth and going from strength to strength. The team were praised for being a leader within the region for the implementation of the urgent cancer pathway at a recent West Midlands Cancer Alliance meeting. They support other pathways to understand challenges and ensure support of nursing, medical and administrative staff to develop in their roles. 

Julie Clarke, Ward Clerks and Emergency Department Operational Manager, and Katie Allen, Ward Clerks and Emergency Department Deputy Operational Manager, Informatics, Queen Elizabeth Hospital 

Nominated by a colleague, who said: “Since I started my new role both Julie and Katie have been really supportive. I have learnt a lot and they have always been there for support either in person, at the end of a phone or email for help and guidance.” 

Linda Harris, Patient Services Administrator, Patient Advice Liaison Service, Queen Elizabeth Hospital 

For Linda’s dedication, professionalism and warmth. Linda has an in-depth knowledge of complaint management, and she is a trusted source of guidance and support for colleagues. Her positive attitude, willingness to help and approachable nature have made her a highly respected team member. 

Maryam Zia, Children's Safeguarding Nurse, Safeguarding, Heartlands Hospital 

Nominated by a colleague, who said: “Maryam went above and beyond in advocating for a complex young person to receive the right care in the right place at the right time, particularly including supporting and facilitating a very complex discharge back to the community.” 

Justine Hartle, End of Life and Bereavement Clinical Nurse Specialist and Katie-Ann Rotheroe, End of Life and Bereavement Clinical Nurse Specialist, Laboratory Medicine 

Nominated by a colleague, who said: “As part of dying matters week in May, Justine and Katie-Ann supported the mortuary open day at Queen Elizabeth Hospital. The day highlighted what an excellent job the team do in providing outstanding care to bereaved families for both adult and paediatric patients.” 

Research and Development 

Samantha Caddick, Respiratory Research Nurse and Claudia Ajayi, Clinical Research Fellow in Asthma, Research and Development, Heartlands Hospital 

Nominated by a colleague, who said: “A patient attended a routine research appointment in the Medical Innovation Development Research Unit and became unwell while here. Both Samantha and Claudia worked tirelessly to ensure patient safety and comfort at all times.” 

Women’s and Children’s 

Seanie Chapman, Clinic Clerk, Obstetrics and Gynaecology, Good Hope Hospital 

For Seanie going above and beyond for those attending the clinic. Seanie has organised the creation of an information folder in multiple different languages to give to patients who require a glucose tolerance test and laminated instruction cards so that they know what they need to do when they arrive. 

Tracey Nash, Associate Director of Nursing, Management Team, Heartlands Hospital 

Nominated by a colleague, who said: “Tracey is a role model that leads her team with passion and drive. She encourages all her staff to do the right thing and is a patient advocate. She always speaks up for her team and motivates those she manages. She is an inspiration.”