Kind, Connected and Bold Award winners

Good Hope Hospital

Good Hope Hospital Emergency Department Paediatric Nursing Team, Emergency Medicine

For the team’s clinical excellence, emotional resilience, and the deep humanity they bring to every child and every family. They show up day after day to face challenges with empathy, integrity, and an unshakeable commitment to families. They support each other, lift each other, cry together, and return the next day because they know children and families need them.

Good Hope Eye Department, Ophthalmology 

Nominated by a patient, who said: “I attended today for eye injection and the team at Good Hope have been amazing. Each member of staff has taken time to explain what they were doing, and they’ve answered my questions thoroughly. I was extremely nervous, but both practitioners put me at ease. They were so friendly and gave clear instructions of what I needed to do.” 

Sarah True, Specialty Registrar, Geriatric Medicine and Anna Osborne, Staff Nurse, Cardiology 

Nominated by a patient’s relative, who said: “Dr Sarah True shwed professionalism and compassion to me and my mother at the time of my mother's death. Anna was incredible, she held my hand and accompanied me to say goodbye to my mum whilst CPR was being performed and stayed with me until my friend came to take me home.” 

Sophie Bayliss, Nursing Associate, Emergency Medicine 

For the going above and beyond when a child was taken into the children’s Emergency Department in diabetic Ketoacidosis (DKA). With high acuity and volume of patients, Sophie took over the care of the DKA patient. She cared for the child from the start until patient transfer. 

Vivian Burch, Financial Management Accountant, Finance - Site team 

For fundraising for UHB Charity by kindly playing the violin at Good Hope and Solihull hospitals. Vivian showcased her talent and played beautifully for the staff and patients at these two sites. 

Heartlands Hospital

Heartlands Hospital Emergency Department Paediatric Nursing Team, Emergency Medicine

For the team’s clinical excellence, emotional resilience, and the deep humanity they bring to every child and every family. They show up day after day to face challenges with empathy, integrity, and an unshakeable commitment to families. They support each other, lift each other, cry together, and return the next day because they know children and families need them.

Emergency Department Paediatric Nursing Team, Emergency Medicine, Good Hope and Heartlands Hospitals 

For the team’s clinical excellence, emotional resilience, and the deep humanity they bring to every child and every family. They show up day after day to face challenges with empathy, integrity, and an unshakeable commitment to families. They support each other, lift each other, cry together, and return the next day because they know children and families need them. 

Respiratory Same Day Emergency Care Unit, Respiratory Medicine 

Nominated by a patient’s relative, who said: “My husband attended the clinic after being referred by our GP. He was very worried about going as we didn’t know what to expect. The staff were amazing, very kind and friendly and put us both at ease. They were very thorough with their questions and examinations. We came out feeling relieved that we finally had some answers as to why he had been so poorly.” 

Ward 2, Acute Medicine 

Nominated by patient’s relative, who said: “Sister Lucy and her team received my father from another ward to expedite discharge planning. I can honestly say the team on this ward did everything in their power to ensure my father was discharged within 24 hours.” 

Dr Kaushik Maulik, ST1 Doctor General Medicine, Acute Medicine 

Nominated by a patient’s relative, who said: “Dr Maulik and his Same Day Emergency Care Team provided exceptional care for my husband. My husband was critically unwell, suffering from pneumonia, heart failure and kidney failure. Dr Maulik’s prompt and skilled intervention played a vital role in saving my husband's life.”  

Ann Penson, Heart Failure Administration Support, Cardiology 

For tirelessly fundraising for her unit and bringing in gifts every Christmas for patients without fail. Ann has conquered her fear of heights to challenge herself to sky-diving and abseiling to raise money. She is considerate, thoughtful and kind. 

Chris Goodburn, Assistant Renal Technician, Renal Unit 

For Chris’ exceptional dedication, willingness to go the extra mile, and compassionate patient care. Chris consistently demonstrates excellence in maintaining the dialysis water quality and delivering crucial services to our satellite dialysis units. His commitment to high standards and going above and beyond has positively impacted patient outcomes and team efficiency. 

Queen Elizabeth Hospital Birmingham

Ward West 2, Diabetes and Endocrinology  

For consistently demonstrating a deep understanding of the importance of maintaining high standards of dementia care and ensuring that every patient is supported with dignity and compassion. Their dedication to embedding the UHB dementia standards into daily practice is evident. 

Stoma Nursing Team, Endoscopy and Gastroenterology   

Nominated by a patient, who said: “The Stoma Nursing Team have given me practical and emotional support since my first ileostomy in 2024 then my second ileostomy and hernia repair in 2025. They are always there for you and provide a very good patient experience, particularly Raine, Amiee and Eion who supported me throughout my stay in July 2025 and continue to do so with any issues I contact them with.” 

Surinder Jandu, Lead Antibody Incompatible Transplant Coordinator, Hidaayo Dahir, Renal Living Donor Transplant Coordinator and The Renal Live Donor Transplant Team, Renal Surgery 

For organising a celebration event for altruistic donors at QEHB. The event was held to bring together people that have selflessly donated a kidney to a stranger in need of a life-saving kidney transplant. Surinder and Hidaayo liaised with the hospital charity and communications teams to maximise the audience and make the event special. A patient shared his story about life post-donation, and he continues to cycle around Europe. Patients commented that this experience was unique and special. 

Garth Titley, Consultant Plastic Surgeon, Plastic Surgery 

Nominated by a patient, who said: “Over the past 18 years, I feel that the patient and consultant relationship that has built up between us is brilliant.  The pioneering surgeries that Mr Titley has carried out have had a huge positive impact on both my physical being, as well as my mental health. Mr Titley has always fully explained his vision and how he planned to achieve it, whilst ensuring that I understood that results were not guaranteed and then achieving an excellent result each time.” 

Gemma Murphy, Registered Nurse, Trauma and Orthopaedics 

For always going above and beyond for our patients and continuously raising money for patients to have a better experience in our care. She has fundraised to provide radios, televisions, personal care items, raffles, prizes and has recently raised money to ensure patients have a gift bag on Christmas Day. 

Danielle Pickin, Senior Sister, Cardiac Surgery 

Nominated by a colleague, who said: “Dani is one of those managers who actually cares. She checks in, notices when someone isn’t okay, and makes sure people feel supported, not just at work but as people. She makes the effort to make staff feel valued and appreciated, and that honestly makes such a difference to how happy people feel coming into work. Dani always has her team’s back. She goes above and beyond to support staff, stands up for us, and does everything she can to make work a better place to be. Her support is constant and reassuring, and it genuinely makes work feel lighter.” 

Giselle Toquero, Theatre Team Leader, Theatres 

Nominated by a colleague, who said: “Giselle has gone above and beyond for me. They have really excelled and I couldn't be more grateful to work alongside this person. They have supported me through my time in recovery and ensured that I am always happy and supporting me, my work and making me feel like part of the team.” 

Solihull Hospital

Theatre 10 Team, Theatres 

For working hard and going the extra mile to ensure that patients are well cared for. They are excellent at calming down apprehensive or nervous patients, and they work hard to ensure that cases are not cancelled. They are very efficient and work as a team to bring in patients in good time and ensure smooth running of the theatre. 

Faye Collins, Temi Ogunyemi and Beth White, Solihull Therapy Team, Therapy Services 

Nominated by a colleague on behalf of a patient, who said: “Faye, Temi and Beth have been amazing at getting me back on my feet and being safe in my environment. Throughout my contact with them they treated me with dignity and respect. As their line manager you ought to be very proud of them and I thank them sincerely for enabling me to achieve my mobility. They went above and beyond their remit." 

Dr Joanne Hague, Dermatology Consultant, Dermatology 

Nominated by a patient, who said: “My dermatologist, Dr Joanne Hague, has cared for me for over five years. If every doctor approached patient care the way Joanne does, the world would truly be a better place and Joanne’s appointments often run over time because she genuinely cares. Her patients are never rushed, and she takes the time to listen carefully, explain thoroughly, reassure compassionately, and her empathy and dedication consistently go above and beyond expectations.” 

Karen Segovia, Senior Sister, Healthcare of Older People 

For being an inspirational nurse, leader and colleague who has risen to the challenge of managing our newly opened winter pressures ward and has worked tirelessly to maintain care for our patients across both her Ward 20b and Ward 17. During difficult times in mid-December her leadership and can-do attitude ensured safe patient care as well as helping to provide uplifting activities for patients and staff at Christmas. 

Community

Blessing Emiabata, Healthcare Assistant, Intermediate Care, Solihull Hospital and Community Services 

For consistently demonstrating exceptional kindness to colleagues and patients. Blessing is always willing to help the therapy team and provides outstanding support with patient care. Her positive attitude and teamwork help connect teams and create the best possible experience for patients. 

Sarah Lewis, Community Staff Nurse, Solihull Community Services 

Nominated by a colleague, who said: “Sarah was my practice assessor whilst on my final placement for my nursing degree. She made me feel like part of the team from day one and made sure I had exposure to a wide variety of clinical practice. She was so supportive and gave me so much confidence. If I was unsure of anything she explained and encouraged me.” 

Corporate

Women’s and Children’s

Mia Hendrickson, Midwife, Obstetrics and Rokaiya Ali, Midwife Maternity, Heartlands Hospital 

Nominated by a patient, who said: "I would like to raise praise to Mia and Rokaiya for outstanding care and professionalism. My pregnancy was extremely difficult due to cholestasis, and Mia stayed with me throughout my labour, making the experience calm and reassuring. When I struggled to push, both midwives remained calm, explained everything clearly, and supported me through the toughest part. Their care and professionalism made a frightening situation feel safe and supported." 

Carole Stanley, Paediatric Healthcare Assistant, Paediatric Outpatients, Heartlands Hospital 

For consistently demonstrating exceptional kindness, professionalism and commitment in her role. Carole went above and beyond to ensure that every child and family felt welcomed, safe, and supported during what can often be an anxious and overwhelming time. She supported colleagues without hesitation, communicated clearly and consistently showed initiative, whether that was helping to manage busy clinics, stepping in where support was needed, or advocating for patient comfort and dignity. 

Clinical Support Services

HGS Automated Chemistry, Laboratory Medicine, Heartlands Hospital 

For the team’s outstanding dedication during a heavy snow day. They supported the service and each other by checking in on each other and ensuring each other’s safety. They were exceptional in a crisis and ensured the service continued to run efficiently. 

Sarah Caisbrook, Biomedical Scientist, Pathology, Heartlands Hospital 

Nominated by a colleague, who said: “During a recent round of recruitment for laboratory staff, it was identified at the shortlisting stage that some of the candidates had stated that they required additional support to attend interviews. Sarah has gone above and beyond to arrange inclusion support for a candidate who was neurodiverse and another candidate who required a British sign language interpreter due hearing issues.  Sarah has made it possible for those candidates to attend interviews and not be at a disadvantage during their interviews.”   

Sophie Park, Clinical Technologist, Radiotherapy, Queen Elizabeth Hospital 

Nominated by a colleague, who said: “During heavy snow all trains were cancelled and Sophie walked to work. Due to low staffing because of the snow, she saw all her patients, took on an extra patient, and did not stop all day. Despite the understandable stress and strain of the day, she stayed cheerful, was polite and respectful to the patients, and worked diligently.”