Kind, Connected and Bold Award winners

Good Hope Hospital

Joanne Cottee, Advanced Clinical Practitioner, Acute and Short Stay Medicine

Recognised for showing exceptional kindness and professionalism during a patient’s death. Jo supported the family, helped the patient’s children create memories with their mum and embodied the Trust values.

Lauren Bown, Student Nurse, Acute and Short Stay Medicine

Nominated for showing compassion and professionalism during a distressing emergency involving a young patient who sadly died. Lauren stayed calm, supported the family and team, and went far beyond what was expected of a student nurse.

Paediatric Emergency Department, Emergency Medicine

Recognised for showing care, compassion and empathy when caring for a teenager and her family following a traumatic event. The Paediatric Emergency Department Team supported the patient and family with kindness during an extremely difficult time.

Heartlands Hospital

Katie Gray, Nurse, HIV, Sexual Health

Nominated for stepping up during a colleague’s absence, taking on managerial responsibility while still managing her own role. Katie supported staff, handled people management issues, completed audit work and skills development, whilst remaining calm, kind and professional throughout.

Louise Marklew, Administrator, Therapy Services

Recognised for making a daily difference through her positive, supportive approach to staff, students and patients. Louise maintained morale, improved administrative practice and contributed to Trust-wide culture transformation as part of the Wise Council.

Maariya Arshad, HCA, Ward 12, Emergency General Surgery

Nominated for the outstanding care, compassion and dedication shown to a vulnerable patient living with dementia. Maariya treated the patient with kindness, dignity and respect, and brought comfort to his family during a stressful time.

Shaheen Ara, Theatre Practitioner, Theatres

Recognised for showing extraordinary leadership and dedication during a medical emergency. Shaheen stepped in without hesitation and stayed to support patient safety.

Sion Williams, Consultant Infectious Diseases, Infectious Diseases

Received two nominations for being an approachable, knowledgeable and supportive consultant. Sion invested care and attention in trainee colleagues’ learning, taught with patience and kindness, and went above and beyond for patients and colleagues.

Queen Elizabeth Hospital Birmingham

Barbara Hodges, Therapy Services

Nominated for stopping to help a colleague who had fallen from their bike on the way to work. Barbara gave reassurance, helped them and their bike safely to ED, checked on their progress and arranged for the abandoned bike to be secured.

Elizabeth Sapey, Professor and Honorary Consultant in Acute and Respiratory Medicine, Oluwaseyi Amolegbe, Consultant Emergency Medicine and Margaret Daly, Health Care Assistant, Acute and Short Stay Medicine

Received two nominations for providing respectful, prompt and comforting care to a patient. Elizabeth, Oluwaseyi and Margaret gave a clear diagnosis and discharge plan, and their professionalism, compassion and kindness made a stressful situation reassuring.

Iryna Lukova, Cardiology

Nominated by a patient for arranging their cardiology tests as soon as possible and keeping them updated. Iryna was friendly and reassuring, helping the patient feel calm at appointments despite anxiety and worry.

Miki Kwok, Outpatients

Recognised for showing compassion and kindness to a patient while taking routine blood samples on the ward. Miki gently cleaned the patient’s face and eyes, recognising their need for care, comfort and dignity.

Sam White, ITU and Critical Care

Recognised for being approachable, calm and able to connect with patients and visitors. Sam made care personable, showed genuine interest in long-stay patients and acted as a role model for colleagues and students.

Room 4 Team, Radiotherapy

Recognised for supporting a patient through an intense six-week course of radiotherapy treatment. The Room 4 Team checked on the patient’s wellbeing, recognised symptoms and side effects, treated the patient as an individual and made them feel supported.

Ward 408, Plastic Surgery

Recognised for caring for a colleague for two weeks after they broke their leg. The Ward 408 Team was friendly, kind and professional, making their stay as pleasant as possible.

Ward 623, Oncology

Recognised for showing compassion, kindness and support to a young patient and his family during cancer treatment. The Ward 623 Team helped the patient and family feel cared for during a difficult time.

Solihull Hospital

Hakeem Garuba, Healthcare Assistant, Ward 14, General Surgery

Recognised for being polite and professional, with an excellent work ethic and a kind manner, which is recognised by patients and relatives. Hakeem helps other areas without question, supports colleagues and was recognised by a patient for outstanding care after surgery.

Nicola Dickinson, Senior Emergency Practitioner, Emergency Medicine

Nominated for supporting the team in day-to-day duties and going above and beyond for colleagues and patients. Nikki took on managerial responsibilities, filled empty shifts, stayed positive through difficult times and received daily feedback for her kindness.

Community services

Jackie O’Sullivan, Senior District Nurse, Community Nursing

Nominated for supporting, encouraging and believing in a colleague over six years, helping them progress in their role. Jackie led with kindness, compassion and integrity, made time to listen and created a team where people felt valued, respected and supported.

Keeley Tickle, Nursing Associate, Community Nursing – Rural

Recognised for showing passion for wound care and supporting the team with learning boards, resource packs, competencies and guidance. Keeley shared updates, volunteered to fill staffing shortfalls and took time to explain dressings and wounds to students.

Group Clinical Support Services

Declan Lynch, Imaging Department Assistant, Radiology, Queen Elizabeth Hospital Birmingham

Nominated for supporting ward staff when a patient became unwell in the X-ray department. Declan reassured a junior nurse, gathered what was needed and helped escort the patient back to the ward.

Heather Meakin, Clerical Officer, Paula Worton, Emergency Assessment Unit Auxiliary, and Tracey Garbett, Radiology Assistant, Radiology, Good Hope Hospital

Recognised for showing compassion and professionalism while supporting an unwell patient and their family after a procedure. Heather liaised with transport and clinical teams, while Tracey and Paula protected the patient’s dignity and comfort.

Richard Delany, Clinical Scientist, Radiotherapy Physics, Medical Physics, Queen Elizabeth Hospital Birmingham

Recognised for playing a vital role in commissioning, maintaining and restoring radiotherapy treatment machines. Richard worked tirelessly to minimise disruption, keep treatment rooms safe and support the smooth operation of the department.

Corporate

Naima Shaharyar, Wellbeing Hub Coordinator, Occupational Health and Wellbeing

Received two nominations for saving a member of the public’s life while off duty, after she collapsed in the street. Naima began CPR, guided bystanders, continued until the ambulance arrived and was described as supportive, helpful and friendly throughout.

Paula Pitchford, Domestic Operative, Facilities

Recognised for being kind, conscientious and thorough as a new member of the unit. Paula made time to talk with a delayed patient, came in early to clean locked rooms and went above and beyond in a job she enjoys.

Raymond Gilligan, Porter, Facilities

Recognised for being a helpful member of the Portering Team, with a strong work ethic and an ability to build rapport with staff and patients. During an emergency involving a patient in crisis, Ray was kind, patient and compassionate, gaining the patient’s trust so urgent care could be accepted.

Rebecca McNamee, Hannah McKeown, Lorraine Bateman and Dorren Lukudo, patient experience officers, Patient Experience

Recognised for implementing the Real-time Patient Experience pilot initiative across 12 wards on the four main sites. The Patient Experience Team enabled real-time liaison between ward teams and patients, ensuring immediate improvements were made to patient care and experience.

Women’s and Children’s

Amnah Bibi, Healthcare Assistant, Maple Ward, Heartlands Hospital

Recognised for showing the Trust values while working as the only support worker on Maple Ward. Amnah communicated kindly, supported patients, completed key duties on time and worked hard throughout the long shift.

Claire Neighbour, Asthma Nurse, Paediatrics, Heartlands Hospital

Nominated for the support she provided to families. Claire showed kindness, went above and beyond to support families, worked tirelessly for the unit and was a positive team player.

Gbemisola Otubambo, Student Midwife, Maternity, Good Hope Hospital

Recognised for working well with the team on Ward 5 as a first-year student midwife. Gbemisola was enthusiastic about her role and supported patients with care and kindness.

Research and Innovation

Claire Brown, Senior Sister Research Nurse, NIHR Birmingham Clinical Research Facility, Queen Elizabeth Hospital Birmingham

Recognised for being a long-standing member of the NIHR/WTCRF Team, with an outstanding commitment to research, patients and colleagues. Claire shared knowledge, supported patients and colleagues, built strong partnerships and pushed forward to improve clinical opportunities.