Kind, Connected and Bold Award winners

Good Hope Hospital

Ward 8, Diabetes and Endocrinology

Recognised for making significant improvements and consistently providing compassionate and safe care, particularly during extremely busy periods. The Ward 8 Team also went above and beyond for a complex patient, while supporting each other.

Aimee Raworth, Student Nursing Associate, Josephine Aigbiko, Nurse, and Jessica Okpulor, Nurse, Endoscopy

Each received a nomination for the care they provided from a patient, who had been anxious before their procedure. Aimee, Josephine and Jessica listened, made reasonable adjustments, helped the patient feel safe and supported, and treated them with respect, empathy and understanding.

Benjamin Johnson, Cardiac Physiologist, Cardiology

Nominated for the support he provides to the Inflammatory Bowel Disease and Endoscopy teams during staff shortages and annual leave. Ben shows the UHB values of being Kind, Connected and Bold, willingly helping colleagues, educating colleagues and supporting patient care across Good Hope and Heartlands hospitals.

Beth Harriott, Student Nursing Associate

Nominated for acting quickly and compassionately when an unresponsive patient began convulsing. Beth helped place the patient safely in the recovery position, called for urgent support, helped coordinate care and maintained the patient’s dignity until they were transferred for further observation.

Denise Conner, Catering Assistant, Facilities

A patient recognised Denise for the kindness shown while their loved one was in hospital for 11 weeks. The patient’s relative said everyone was amazing but described Denise as 'extra special'.

Heartlands Hospital

Jenny Clarke, NIHR Academic Clinical Fellow, Infectious Diseases

Nominated for showing exceptional compassion and coordination while caring for a young patient who was dying. Jenny supported processes with the family, school, social care and palliative care, remaining composed, empathetic and kind while ensuring practical arrangements reflected the family’s religious beliefs.

Zubair Hussain, Housekeeping Supervisor, Facilities

Nominated for their courage and selflessness after helping a colleague whose bag had been stolen. Zubair recovered the belongings, supported coordination with the Security Team and police and only afterwards realised he himself had been injured in the process.

Gavin Groutage, Obstetrics Theatre Manager, Theatres

Recognised for an exceptional long-term contribution to maternity services over more than 25 years. Gavin has led service transformation, strengthened governance, supported major improvements in obstetric theatres and shown innovation, leadership and commitment to staff wellbeing and excellent patient experience.

Medical secretaries and administrative co-ordinators, Elderly Care and Stroke

Nominated for their tireless work supporting consultants and patients within Elderly Care and Stroke Services at Heartlands Hospital. The medical secretaries and administrative co-ordinators pull together during periods of unexpected long-term sickness to share workloads while managing their own responsibilities.

Queen Elizabeth Hospital Birmingham

Adam Seccombe, Acute Medicine Consultant and Clinical Service Lead, Acute Medicine

Praised for ensuring every member of the Acute Medicine Team feels heard and supported. Adam supports clinical and non-clinical colleagues and has led major service changes while consistently demonstrating the Trust values of being Kind, Connected and Bold.

Joanne Devaney, Housekeeper, Facilities

Nominated for consistently going above and beyond for staff and patients in the Emergency Department. Joanne offers kindness, compassion and support during challenging moments, and takes pride in maintaining a safe, clean and welcoming environment.

Lucy Knight, Clinical Nurse Manager, Critical Care

Recognised for leading the Critical Care Team with compassion, kindness and dedication. Lucy puts staff wellbeing first, creates a positive and supportive culture and offers reassurance after difficult situations, making a lasting difference to colleagues and patient care.

Teresa Saunders, Porter, Facilities

Nominated for going above and beyond every day for staff and patients in cath labs. Teresa uses her knowledge and proactive approach to keep things running smoothly, supports patients with kindness and reassurance and looks after colleagues.

Camilla Dawson, Speech and Language Therapist, and Joanne Wheeler, Speech and Language Therapy Team Leader, Therapy Services

Nominated for providing pivotal specialist support to colleagues at another trust. Camilla and Joanne helped reinstate its laryngectomy videofluoroscopy service safely and effectively, improving staff confidence, service sustainability and access to specialist assessment for patients in Leeds.

Bone Marrow Transplant Nursing Team, Haematology

Recognised for caring for some of our most vulnerable patients with compassion, expertise and professionalism. The Bone Marrow Transplant Nursing Team supports people through complex, life-saving treatment, working flexibly, supporting one another and coordinating with many teams to provide safe, high-quality care.

Physiotherapy Team on Ward 728, Therapy Services

Nominated for their professional work with ward colleagues to support transplant and cardiac patients through rehabilitation. The Physiotherapy Team on Ward 728 supports patients and relatives throughout their rehab journey and consistently shows the Trust values.

Solihull Hospital

Tricia Davis, Nursing Associate, Ward 20A, General Medicine

Nominated for creating a memorable evening for patients on Ward 20A on the hottest night of the year. Tricia arranged for patients to watch an England football match together at the nurses’ station, helping those who could not access hospital television and reflecting her commitment to prioritising others.

Leeann Hughes, Operational Support Assistant, Clinical Delivery Group 6A (Medicine, Urgent Care and Outpatients)

Recognised for exceptional support with data collection and for identifying and escalating concerns early. Leeann’s diligence, attention to detail, positive attitude and commitment to doing the right thing have supported better oversight, timely intervention and safer, higher-quality care.

Clare Hinds, Operations Manager, Clinical Delivery Group 6B (Surgery, Theatres and Surgical wards)

Nominated for being Kind, Connected and Bold every day while supporting her team through challenges. Clare brings positivity, clear communication and genuine care for colleagues’ welfare, improving morale, encouraging open discussion and driving positive changes that have strengthened the team and its work.

Community services

Solihull Community Podiatry Team

Recognised through praise from a patient for excellent clinical care that was welcoming, confident, kind and efficient. The Solihull Community Podiatry Team also showed flexibility and responsiveness, rearranging appointments at short notice so the patient could keep a holiday while still receiving timely treatment.

Group Clinical Support Services

Rabia Sabir, Senior Specialist Biomedical Scientist, Clinical Chemistry, Pathology, Heartlands Hospital

Nominated for going above and beyond since joining the Point of Care Testing Team as training lead. Rabia has worked extensively to secure laboratory approval for the specialist portfolio and supports the team with new ideas, sound decisions and an approachable, kind and connected attitude.

Sainabou Barry, Admin Support, Radiology, Queen Elizabeth Hospital Birmingham

Recognised for going above and beyond in endoscopic ultrasound scan booking. Sainabou contacts patients, helps them prepare and manages the waiting list in a timely way, receiving positive feedback from patients and service users for her positive and professional approach.

Sinead Treacy, Pathway Coordinator, Radiology, Friars Gate

Nominated for her caring and understanding response after noticing a patient who was feeling dizzy and unwell after dialysis. Sinead made sure they had water and something to eat, offered to walk with them to their consultation and helped them feel much better.

Corporate

Endoscopy Booking Team, Access, Booking and Choice

Recognised for their exceptional dedication and performance over the past year. The Endoscopy Booking Team consistently supports high-quality patient care through timely and efficient booking processes, managing last-minute changes, urgent bookings and backfilled gaps with flexibility, teamwork and resilience.

Liam Davies, Emergency Nurse Practitioner, Emergency Department, UHB Plus

Nominated for supporting the Paediatrics Emergency Department during a period of high patient acuity and long waits. Liam quickly helped clear the backlog and provide an efficient service for patients, easing pressure on nursing and healthcare assistant colleagues, improving patient flow and showing professionalism.

Mary Allen, Patient Relations Officer, Patient Advice and Liaison Service

Recognised through patient feedback for their professionalism, compassion and dedication. Mary has been described as calm, reassuring, empathetic and prompt in resolving concerns, with her clear communication and caring manner helping people feel supported and valued.

Gary Barker, Associate Educator, School of Nursing, AHPs and Midwifery

Nominated for being a fantastic team player, reliable colleague and exceptional source of professional support. Gary goes above and beyond to provide wellbeing and pastoral support to learners, healthcare support workers and colleagues, creating a positive workplace culture through humour, professionalism and compassion.

Women’s and Children’s

Hayley Regan, Midwife, Triage Unit, Maternity, Good Hope Hospital

Nominated for going above and beyond throughout a family’s pregnancy journey. Hayley offered kindness, reassurance and care during several stays on Ward 4, helping reduce anxiety and stress.

Amber Yeates, ADHD Clinical Support Worker, Community Paediatrics

Nominated for putting a young patient at ease during an appointment. Amber’s warm and friendly manner helped the patient answer questions without confusion or stress, while her positivity, intuition and skill in working with ADHD patients left the family very impressed.