Kind, Connected and Bold Award winners

Good Hope Hospital

Claire Dyson, Nurse, Paediatric Emergency Medicine

Nominated for showing exceptional compassion and leadership while supporting families and colleagues through two traumatic paediatric sudden unexpected deaths in a short period of time.

Josephine Pritchard, Operational Support Administrator, Theatres

Recognised for consistently going above and beyond her usual duties. Josephine shows initiative, supports colleagues, helps resolve challenges before they escalate and contributes positively to team morale.

Kay Teck Ling, Consultant, Healthcare for Older People

Nominated for consistently demonstrating kind, connected and bold care through compassionate, patient-centred practice, strong clinical leadership and close working with ward and community teams.

Ward 9, Healthcare for Older People

Recognised for embedding the Eat Drink Dress Move initiative into everyday care for older people. Through teamwork, listening and continuous improvement, the team has improved patient mobility, independence and dignity, while creating moments of joy and connection.

Heartlands Hospital

Allaeddin Abusbaeh, Junior Specialist Doctor, Acute and Short Stay Medicine

Described in his nomination as a supportive and hard-working colleague who puts patients at the centre of his care. Allaeddin treats people with compassion, dignity and respect, while supporting colleagues and helping maintain a positive, inclusive working environment across the department.

Ward 20, Acute and Short Stay Medicine

The team is thanked for the compassionate care they provided to a patient and her family at the end of life. The team offered empathy, comfort, continuity and practical support, helping make a very difficult time feel peaceful and dignified for the family.

Chor Yun Hung, Speciality Training Doctor, Emergency Medicine

Nominated by a colleague for his calm and supportive leadership during a demanding set of night shifts in the emergency department. Chor provided clear guidance to junior colleagues, prioritised patient safety and helped the team remain organised, collaborative and focused under pressure.

Amy Thick, Physiotherapist, Therapy Services

Recognised for her compassionate support for stroke patients. Through Amy’s role in developing a stroke patient class, she has helped create an inclusive and motivating space that supports rehabilitation, peer connection, confidence and wellbeing.

Lana Moore, Speech and Language Therapist, Therapy Services

Praised for her compassionate, patient-centred approach. Lana handles sensitive conversations with care, communicates clearly with patients and families, supports colleagues and students, and speaks up for wellbeing, safety and high-quality care.

Queen Elizabeth Hospital Birmingham

Luke Watts, Resident Doctor, Neurology

Recognised for the impact he had on a patient during a difficult period of repeated hospital admissions. Alongside attentive clinical care, Luketook time to listen, offer reassurance and help the patient feel seen as a person rather than a patient, giving them hope and confidence at one of their lowest points.

Shernette Smikle, Nurse, Ward 411, Neurology

Praised by a patient for the kindness, humour and humanity she brings to the care of patients with complex and chronic conditions. By taking time to talk, listen and make patients laugh, Shernette helps them feel supported and able to face repeated admissions with resilience.

Nichole Rai, Nurse, Ward 623, Young Person’s Unit, Oncology

Nominated by a young adult patient and his family for the outstanding care, reassurance and dedication she has shown throughout his cancer treatment. From their first days on the Young Person’s Unit to chemotherapy treatment, Nichole has helped the patient feel safe and supported, going above and beyond to coordinate care and provide comfort during an incredibly difficult time.

Helen Flanagan, CAPD Fluid Coordinator, Renal Medicine

Recognised as an essential part of the Peritoneal Dialysis Unit, where she has supported patients with continuous ambulatory peritoneal dialysis (CAPD) fluid orders for more than 12 years. Her kindness, accuracy and attention to detail help patients stay informed and contribute to the safe and efficient running of the service.

Ryah Tully, Personal Assistant, Clinical Delivery Group 10

Described as ‘connected’, ‘well-organised’ and ‘proactive’, she manages complex priorities with calm professionalism, builds strong relationships and helps ensure information is shared accurately and effectively across teams.

Stephen Groves, Matron, Oncology

Recognised for his compassionate leadership in oncology and his commitment to supporting staff and patients. He creates an inclusive environment, champions equality, diversity and inclusion, and helps colleagues develop professionally.

Surgical Assessment Unit, Theatres

Praised for the professional, courteous and highly competent care they provided to a patient admitted with a wound infection after surgery. The patient highlighted the calm professionalism of the nursing team and the first-class treatment provided by doctors over a busy on-call weekend.

Ward 410, Trauma and Orthopaedics

Recognised for the kindness, teamwork and support shown to both patients and colleagues. The team made a new colleague feel welcomed, encouraged and helped them grow in confidence, while consistently delivering dignified and compassionate care even during challenging shifts.

Solihull Hospital

Carol Knowles, Lead Epidermolysis Bullosa (EB) Clinical Nurse Specialist, Dermatology

Praised by a patient for the care, reassurance and kindness she provided throughout their cancer treatment. Carol’s patience, humour and compassion helped the patient feel safe, supported and seen as a person during one of the most frightening times of their life.

Sonya Tomlin, Nurse and Clinical Educator, Ward 12, General Surgery

Recognised by a patient for the warmth, humour and humanity she brought to a patient following surgery. At a moment when the patient felt vulnerable and in pain, Sonya’s compassion, singing, handmade gift and ability to make them laugh helped them feel hopeful, cared for and human again.

Beatrice Ngala, Nurse, Pain Management

Nominated for her resilience, positivity and outstanding contribution. Despite challenges, Beatrice has maintained high standards, supported colleagues and helped the service run smoothly through her strong work ethic and team-focused approach.

Community services

Samantha Hood, District Nurse, District Nursing

Recognised for the thoughtful and practical contribution she brings to the Community Remote Working Group. Samantha offers a strong frontline nursing perspective, constructively raises challenges, and helps connect clinicians, digital teams and leaders so remote working solutions reflect real community care.

Group Clinical Support Services

Michelle Davies, Receptionist, Imaging, Queen Elizabeth Hospital Birmingham

Praised for going above and beyond when a visitor became unwell and distressed. Michelle stayed with the visitor, offered kind and practical support, and even paid the remaining cost of the visitor’s essential shopping herself, helping ease their anxiety during a difficult moment.

Emma Whitehouse, Senior Biomedical Scientist – Andrology Lead, Cellular Pathology, Good Hope Hospital

Recognised for stepping up during a challenging service transition at short notice. Emma supported staff, communicated clearly and remained calm and approachable while helping implement a new service under significant pressure, making a positive impact on both staff morale and safe service delivery.

Lee Landucci, Sonographer, Imaging, Solihull Hospital

Thanked for the kindness, reassurance and professionalism shown during a 20-week pregnancy scan. By explaining each stage of the appointment, keeping the patient informed and helping them feel at ease, Lee made the experience feel calm, efficient and positive.

Corporate

Lynn Hassell, Inpatient Waiting List Support, Access, Booking and Choice 

Nominated by a patient’s relative for the compassion, reassurance and determination she showed when helping the family after two linked operations were unexpectedly cancelled. Lynn listened with kindness, coordinated with colleagues to secure new dates quickly, kept in regular contact and helped turn an extremely stressful situation into one of relief and gratitude.

Michelle Perry, Senior Educator, Professional Development and Education

Recognised for her compassionate and resilient leadership, creating an inclusive environment where colleagues feel heard, valued and supported, while offering thoughtful guidance and continuing to go above and beyond for her team even during challenging times.

June Fletcher, Clinical Nurse Specialist, Vulnerabilities, Corporate Nursing

Nominated for her swift and courageous response when a member of the public collapsed outside of hospital. Drawing on her emergency department experience, June coordinated support, began CPR and remained calm under pressure until further help arrived.

Benjamin Bastable, Senior Finance Business Partner, Finance 

Recognised for the difference he has made since returning to UHB. Benjamin has quickly become part of the team, connecting financial insight with service needs, supporting important decisions and helping deliver changes that will benefit patients.

Surendra Vyas, Application Support System Analyst, IT Services

Received two nominations for his helpful, efficient and approachable support in improving clinical systems. He regularly goes above and beyond to support teams, explain changes and make systems easier to use and more effective.

Helen Cant, Chief People Officer Taskforce – People Manager, People Directorate

Praised for transforming the administration of the Employee Service Awards with kindness, collaboration and initiative. By streamlining processes and keeping colleagues’ stories at the heart of the awards, Helen has improved both staff experience and the way UHB celebrates long service.

Louise Jenkins, Leadership Development Coordinator, Staff Experience

Recognised for the vital support she provides across initiatives that celebrate and recognise colleagues, including the Employee Service Awards, Kind, Connected and Bold Awards and Wise Council. Louise has adapted to new ways of working, stayed solution-focused through challenges and continued to care deeply about giving colleagues a positive experience.

Research and Innovation

Pearl Fredric Cruz, Senior Haematology and Oncology Research Nurse, Heartlands Hospital

Recognised for the positive impact she has made since taking on a new role. Pearl has adapted quickly, improved processes, led World Clinical Trials Day celebrations and connected research teams with colleagues, patients and the public, while continuing to support her team with kindness and encouragement.

Clinical Research Facility Endoscopy Team, Queen Elizabeth Hospital Birmingham

Nominated for the difference they make to research patients with their compassion, collaboration and can-do attitude. The team reassures anxious patients, supports one another, works closely with research colleagues and responds positively to change.

Women’s and Children’s

Anisah Rehman, Community Midwife, Maternity, Heartlands Hospital

Recognised for the warm, compassionate and empowering care she provided throughout a patient’s pregnancy. Anisah took time to listen, explain and reassure, helping the patient feel informed, respected and supported emotionally as well as physically.

Charlene Douglas, Healthcare Support Worker, Maternity Heartlands Hospital

Nominated for the calm, reassuring support she gave to a labouring woman, her partner and a newly qualified colleague during a challenging shift. Charlene’s patience, kindness and continued support through an emergency and into the early postnatal period made a positive difference to the family’s experience.

Rebekah Wyatt, Learning Disability Nurse, Children’s Community Nursing

Praised by a parent for the kindness, dedication and practical support she has shown to their family. Rebekah listens without rushing, builds trust, creates personalised resources and offers guidance through difficult situations, helping the family feel understood, confident and supported.