Kind, Connected and Bold Award winners

Good Hope Hospital

Mia Fletcher, Locally Employed Doctor Higher, Acute Medicine

Recognised for delivering the ‘blueprint in dementia care’. Mia kept her patient involved in conversation, addressed her directly, explained the scan findings and checked back to ensure she was OK. 

Eric Glenn Abesamis Bautista, Nurse, Ward 10, General Medicine

Nominated for being an incredibly kind, caring and compassionate colleague for whom absolutely nothing is ever too much trouble. Every time help was needed, Eric made the patient who nominated him feel safe, valued and listened to. 

Carly Want, Sister, Ward 17, Trauma and Orthopaedics

Recognised for years of commitment to patients and staff, showing kindness beyond measure and ensuring patients and relatives are always put first. As a leader on the ward, Carly sets a standard others follow, listens and creates a culture of care that is beneficial to all. 

Endoscopy Unit, Endoscopy

Received two nominations for prioritising patient care following an equipment failure, pulling together by working late, coming in on days off and travelling between sites to ensure patient appointments could go ahead. 

Heartlands Hospital

Miriam Khan, Student Nurse, Acute and Short Stay Medicine

Nominated for being kind, compassionate, hardworking and dedicated. Miriam remains calm, helpful and professional during busy or challenging shifts, is proactive and eager to learn and has many qualities of an excellent nurse. 

Choudhry Khalid, Team Leader, Theatres

Received two nominations for being a very kind and helpful colleague who always seems to know where to go, who to contact and how to get things sorted efficiently. Choudhry is dependable, approachable and always willing to help, making a real difference in a busy theatre environment. 

Victoria Quinn, Senior Sister, Ophthalmology Outpatients

Recognised for her exceptional commitment to patient care. Victoria went above and beyond by personally travelling to a patient’s home on several occasions to ensure treatment continued without delay and demonstrating compassion, dedication and patient advocacy. 

Heidi Lane, Matron, Cardiology

Nominated for being extremely kind, connected and helpful, going above and beyond to ensure Ward 8 was adequately staffed and patients were safe. Heidi ensures patient safety and staff wellbeing are maintained. 

Rosie Wakefield, Domestic, Housekeeping, Facilities

Recognised for consistently going above and beyond in her role, taking enormous pride in her work and creating a clean, welcoming and safe environment for patients, visitors and colleagues. Rosie is always smiling, positive and approachable, works tirelessly throughout every shift and has a hugely positive impact on the people she works with and cares for. 

Queen Elizabeth Hospital Birmingham

Jirshawatie Binda, Nurse, Oncology Day Unit Infusion Suite, Oncology

Nominated for the exceptional care she provided throughout a patient’s chemotherapy treatment, being kind, compassionate, professional and supportive. Jirshawatie explained every step clearly, answered questions with patience and consistently treated the patient with dignity, respect and kindness. 

Michelle Turner, Sister, Ward 412, Trauma and Orthopaedics

Recognised for her remarkable compassion, calmness and professionalism after coming across a car accident on her way home. Michelle did not hesitate to stop and assist, starting CPR, giving clear handover to first responders and communicating with bystanders and the those involved in the accident with empathy, sensitivity and reassurance. 

Rebecca Allen, Senior Sister, Ward 728, Cardiac Surgery

Nominated for her exceptional care, professionalism and dedication to patients, consistently going above and beyond for both patients and colleagues. Rebecca is hands-on, compassionate and approachable, making patients feel heard, respected and valued. 

Sharon Pilling, Ward Manager, Ward 301, Renal Medicine

Recognised for the exceptional care and professionalism shown to a patient, consistently demonstrating kindness, empathy and genuine compassion. Sharon’s approach made a significant positive difference during a difficult time. 

Treena Hearne, Dietetic Assistant, Dietetics, Therapy Services

Nominated for supporting a patient who was having a difficult time while in hospital. Treena’s kindness – which went beyond her role – truly touched the patient. 

Solihull Hospital

Pooja Sheemar, Junior Specialist Doctor, Medical Rotations

Recognised for the exceptional contribution she makes to her team, taking on significant additional responsibilities alongside her role and delivering them with commitment and professionalism. 

Juliet Read, Quality Improvement Lead, Elmdon Unit, Community Services

Nominated for making a difference to colleagues who were grateful for her support. Juliet listens, steps up, is approachable and helps colleagues feel happier and more supported. 

Community services

Emma Gaines, Carly Koncuk, Harry Moore, Sarah Mullins and Chloe Bailey, community nurses, Friars Gate

Recognised for the exceptional compassion, teamwork and courage they demonstrated when a colleague became unwell. Emma, Carly, Harry, Sarah and Chloe went above and beyond to keep their colleague as safe and stable as possible. 

Carol Hocking, Clinical Nurse Specialist, Complex Discharge

Nominated for being an exceptionally knowledgeable and experienced nurse with many years of expertise in complex discharge planning. Carol is highly respected, ensuring patients receive compassionate care and helping colleagues build confidence in complex situations. 

Group Clinical Support Services

Medical Assessment Unit Pharmacy Team, Pharmacy, Heartlands Hospital

Recognised for outstanding support throughout the year, regularly going above and beyond to help achieve smooth, safe and timely discharges. Their teamwork makes a real difference to patient flow. 

CT cross-sectional Team, Imaging, Good Hope Hospital

Nominated for stepping up during a recent downtime issue. The team minimised delays through effective communication, operational adjustments and hard work, maintaining patient flow. 

Interventional Radiology and Interventional Neurology Radiology Bookings and Medical Secretary Team, Radiology, Regents Court

Recognised for regularly going above and beyond for patients, supporting each other without hesitation and making a huge difference to the patient journey and the smooth running of services behind the scenes. 

Corporate

Kat Bayliss, Volunteer, Volunteer Services

Recognised for over 22 years of volunteer service, dedicating her time, kindness and compassion to supporting others. Kat’s warmth, generosity, unwavering commitment, infectious smile and unmistakable laugh have brought comfort, reassurance and positivity to countless people. 

Alex Fitzgerald, Pensions Team Leader, Finance

Nominated for the support he provided to another trust. Alex was extremely helpful, engaging, informative and friendly, demonstrating a supportive approach, professionalism and willingness to help others. 

Karen Johnson, Education Quality Assurance Facilitator, Corporate Education

Recognised for consistently showing that she cares for others through her actions and dedication. Karen goes out of her way to help others complete tasks, offers guidance and brings kindness, humour and personalised effort to everything she does. 

Stuart Babiy, Deputy Head of Cancer Services, Operational Performance

Received five nominations from his team for being a kind, understanding and approachable manager who goes above and beyond. Stuart fosters a positive workplace, makes every team member feel heard and valued and has helped create a collaborative culture where cancer performance is stronger than it has ever been. 

Women’s and Children’s

Taylor Jones, Obstetrics, Solihull Hospital and Community Services

Nominated for showing unwavering kindness, a deep connection with families and boldness in her practice. Taylor meets every woman with warmth and respect, collaborates effortlessly with colleagues and is courageous, thoughtful and consistently demonstrates high-quality practice. 

Eve Hatcher, Student Nursing Associate, Paediatrics, Heartlands Hospital

Recognised for clinically outstanding recognition skills that prioritised patient safety and quality of care. Eve recognised that a patient was deteriorating and escalated appropriately, ensuring treatment began in a timely manner. 

Gynaecology Assessment Unit, Gynaecology, Heartlands Hospital

Nominated for the care they provided to a patient who visited the unit on multiple occasions, ensuring they felt supported, well looked after and listened to.  

Research and Innovation

Keia Spooner, Research Nurse, Cancer Research Team, Queen Elizabeth Hospital Birmingham

Received five nominations for consistently prioritising her patients and going above and beyond to make sure they get the very best care. Keia is kind, conscientious and dedicated. She supports colleagues, shares knowledge and creates a positive environment.