Kind, Connected and Bold Award winners

Good Hope Hospital

Pavan Lalli, Complex Discharge Coordinator, Single Transfer of Care Team, Discharge Hub 

For going above and beyond to make sure every discharge runs seamlessly and on schedule. Pavan’s proactive communication with the wards streamlines patient flow and reduces delay, which directly improves patient care and ward efficiency.  

Stephen McCoy, Portering Team Leader, Facilities 

Nominated by a patient, who said: “I was an inpatient and had to be transferred to Ward 14 quite late at night. Steve collected me and helped me to my bed. He was so lovely and helpful. He sorted out the position of my bed and went over and above to help me get comfortable.” 

Alberto De Veyra III, Staff Nurse, Ward 29 and Surgical Assessment Unit, General Surgery 

For Alberto’s kindness and compassion. Alberto provides excellent care to patients and communicates effectively with them and their relatives. He has a pleasant attitude and is resilient and respectful. 

Claire Brooke, Operational Support Administrator, Endoscopy and Gastroenterology 

Nominated by a colleague, who said: “Claire goes above and beyond in her day-to-day work and treats every staff member with kindness. She did a charity abseil off the tallest building in Brindley Place to raise funds for a monitor to be used for the Transnasal Endoscopy Service. She continues to do amazing work.” 

Heartlands Hospital

Howard Cox, Nurse Practitioner, Anaesthetics, Critical Care 

For professionalism and support towards colleagues. Howard is attentive and goes out of his way to help people and ensure patients get the care they need. He is hardworking, dedicated and knowledgeable. 

Danielle Killeen, Paediatric Staff Nurse, Children's Emergency Department 

Nominated by a colleague, who said: “Danielle was driving home from a study day when she noticed a road  accident and was one of the few people to stop and give 15 minutes of CPR on the roadside, whilst waiting for an ambulance. Danielle was incredibly brave, bold, compassionate and went above and beyond to help this person.” 

Luke Jones, Porter, Facilities 

For his politeness and work ethic. Luke always goes out of his to help everyone with a warm smile. His ability to connect with people from all walks of life creates a sense of community and trust. 

Alison Mitchell, Ward Services Coordinator, Renal Medicine 

Nominated by a patient’s relative, who said: “Alison showed us exceptional care and compassion and kindness. She really is an asset to the hospital and made a very difficult situation for us just that little bit easier to bear.” 

Adelle Williams, Specialist Dietitian and Team Leader, Acute Medicine 

For Adelle’s kindness and support of her team. Adelle is empathetic, level-headed and always makes herself available to anyone who needs to contact her. She has strong, well-established relationships within the wider medical team and this allows for seamless collaboration that ensures patient centred care is consistently upheld. 

Queen Elizabeth Hospital

Anna Markman, Nursing Associate, Critical Care 

For Anna going above and beyond for her patients and colleagues. Anna is always helpful, bright and approachable. She is a role model for colleagues and students and supports patients and their relatives in some of the most difficult times of their lives. 

Carl Pruden, Porter, Facilities 

Nominated by a patient, who said: “I was in hospital with severe vertigo and Carl was my porter. He made my hospital experience the best and nothing was too much. Nothing seemed too much effort, and it was a pleasure to see someone genuine about his job and helping to look after the patients.” 

Roderick Tiqui, Charge Nurse and Donna Solomon, Staff Nurse, Renal Medicine 

Nominated by a colleague, who said: “I am a consultant ophthalmic surgeon who was due to operate on an urgent case in October. The patient was meant to have renal dialysis for their end stage renal failure in the morning before their urgent surgery in the afternoon. When I arrived on the ward the patient was not yet ready for surgery, and Roderick and Donna took on significant extra work and effort on a busy day to make sure the surgery could go ahead.” 

Kayleigh Glass, Emergency Nurse Practitioner, Emergency Medicine 

Nominated by a patient, who said: “Kayleigh was extremely friendly, knowledgeable and ensured that all my concerns were addressed, and I was properly informed. She was extremely polite and friendly.” 

Richard Risvegli, Porter, Facilities 

Nominated by a patient, who said: “From the moment he assisted me, his compassion, patience and professionalism truly stood out. He went above and beyond his duties to ensure I was comfortable, safe and treated with genuine care and respect. His positive attitude and willingness to help made a difficult time much easier to bear.” 

Steve Sturman, Consultant Neurologist, Neurorehabilitation, Neurology 

Nominated by a colleague, who said: “He is the most caring and considerate person I know. He has looked after me for a long time and has never given up on me. He works long hours and never gives up on people.” 

Solihull Hospital

Solihull Theatre 12 Team, Theatres 

For the team being central to the development and success of the upper gastrointestinal robotic surgery programme. The team have demonstrated the UHB values for being bold in their willingness to gain experience in and help to support the adaptation of this surgical platform to a new surgical specialty. 

Gaynor Lydon, Healthcare Assistant, Healthcare of Older People 

For exceptional hard work and positivity. Gaynor is dedicated to patients and their relatives and prioritises their comfort, safety and satisfaction. She always has a bright mood and her positivity is infectious. She goes above and beyond for patients. 

Andrew Devlin, Physiotherapist, Therapy Services 

Nominated by a colleague, who said: “Andy has spent many hours working tirelessly and using skills outside of his role to create an excel spreadsheet to help gather statistics for stroke and neuro patients. He recognised that the original sheet provided to gather statistics was not user-friendly.” 

Kirstie Smith, Musculoskeletal Physiotherapist, Therapy Services 

For her expert knowledge, kind and caring nature, and ability to connect and engage with patients with complex chronic pain backgrounds. Kirstie always makes time for any concerns or queries and ensures everyone feels valued.  

Community

Sarah Horton, Therapy Unit Manager, Intermediate Care, Solihull Hospital and Community Services 

Nominated by a colleague, who said: “Sarah is kind to staff and is a strong leader. Whenever have a shortage of staff she comes out from the office to help us. She always listens to the staff and takes appropriate action and works under pressure with a smile on her face.” 

Corporate

Research and Development 

Zaida Bi, Staff Nurse, Neonatal Unit, Heartlands Hospital 

For stepping in to help the team translate important information for pregnant families to enable them to consider and to consent to the Generation Project which is a newborn screening programme to detect 200+ genetic conditions, allowing for early detection and treatment of rare conditions. Zaida was able to have the conversations required with the families so that they could make informed decisions about whether to take part or not. 

Women’s and Children’s

Gemma Mucklow, Nurse, Neonatal Unit, Paediatrics, Heartlands Hospital 

Nominated by a colleague, who said: “Gemma always has a positive attitude and more recently in very testing times, her willingness to go the extra mile and to work clinically when and if needed despite having a heavy workload herself shows she always puts the team first. She takes the time to stop, listen and provide guidance.” 

Ahmed Aboushaara, Doctor, Obstetrics and Gynaecology, Good Hope Hospital 

For kindness and compassion. Ahmed takes his time with every patient he sees, ensuing all patients feel comfortable and understood. He is a great team player and supports the wellbeing of his colleagues. 

Clinical Support Services

Carol Talla, Senior Biomedical Scientist, Pathology, Heartlands Hospital 

For Carol being instrumental in transforming how the specimen reception operates. Carol’s kindness, dedication and leadership have not only improved the service but also inspired other departments to adopt his positive and people-focused approach. 

Olivia Clarksmith, Imaging Practice Placement Manager, Radiology, Good Hope Hospital 

For incredible hard work. Olivia supports over 140 students in various areas, nurturing the personal relationships she builds with kindness and careful listening. She creates a safe space for students to do their best and this is reflected in improved results and an improved learning culture for our students. 

The Radiopharmacy Department, Queen Elizabeth Hospital 

Nominated by a colleague, who said: “Two major radiopharmacy centres were forced to temporarily close due to essential maintenance. An urgent request was sent out to radiopharmacy centres across the UK to help support essential nuclear medicine investigations for a six-week period. The radiopharmacy department at QEHB were among the first to respond and agreed to support the workload of both Bristol and Bath for the entirety of the six-week closure.”