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Digital letters and text reminders

Digital letters

Patients at University Hospitals Birmingham NHS Foundation Trust (UHB) can view and download outpatient appointment letters online instantly.

Patients will receive outpatient appointment letters digitally via text (and email, if available). The message will include a secure link to view and download appointment letters on an Internet enabled device such as a mobile phone, tablet or computer.

Patients who prefer paper letters can still receive appointments by post. They will need to update their preferences on the DrDoctor patient portal or reply PRINT to the text message they receive.

Outpatient digital letters

Video overview of the digital letters service at University Hospitals Birmingham NHS Foundation Trust (UHB) that allows outpatients to view and download appointment letters online instantly.

Text reminders

Patients will receive text reminders before their appointment.

Appointments can be changed or cancelled after receiving the text reminder by replying CHANGE or CANCEL to the text message. Patients will be asked to confirm if the appointment is being cancelled. If the appointment is being changed, patients can also let us know any other relevant information.

Last reviewed: 01 November 2021