The section below will assist you in the maintenance and repair of your cochlear implant.
Troubleshooting
If you think something is wrong with your implant or processor, the troubleshooting guides are below.
by manufacturer:
Postal repairs and spare parts
The most common reason for a change in hearing performance, intermittent sound or a volume/clarity issue is the need of replacement microphone filters or spare parts.
Processor parts, chargers and dry bricks can be requested via our repair postal service, contact us via phone, email or text.
Repair appointments
To have a face-to-face check and repair, please contact us via phone, email or text message to book an appointment.
Please outline the reason for the appointment and the problems you are having.
Repairs are appointments only - we do not offer a walk-in repair service.
Last reviewed: 13 June 2025