Repairs and servicing of your hearing aid
We run a booked repair service. Please do not arrive at the department without an appointment.
For hearing aid repairs/maintenance, please contact us to book an appointment.
Repair appointments are for:
- earmould collection
- repair or replacement of faulty or lost hearing aids
- impressions for new earmoulds, servicing of hearing aids
- modifications to earmoulds
These appointments are not for adjusting or fine-tuning hearing aids nor for hearing tests.
If you have a cochlear implant, please contact:
- 0121 371 7103
- 0121 371 7118
- 0121 371 7105 (textphone service)
- 07939 988 871 (text SMS service)
- Audiology@uhb.nhs.uk
If you cannot visit us there are other ways to get your hearing aid repaired.
You can send it in with a friend or a relative for an appointment, instead of coming yourself.
You (or a friend) can drop it off for repair and can collect it once it is fixed, no appointment is required for this but it can take several hours for us to repair it.
Or you can post the hearing aid in and once it is repaired, we will post it back to you.
Please post the hearing aids, and your details too:
Audiology
Ground floor
Nuffield House
Mindelsohn Way
Edgbaston
B15 2TH
Batteries
As a reminder, batteries are dangerous, please keep both new and used batteries away from small animals and children, or anyone else who might ingest them.
If you have a hearing device from us, we can post out batteries and spares.
Contact us
- audiology@uhb.nhs.uk
- 0121 371 7100
- 07939 988 871
- The Queen Elizabeth Hospital Audiology Centre
Ground floor
Nuffield House
Mindelsohn Way
Edgbaston
B15 2TH
Please include your hospital number (if possible), name, date of birth, and what you need.
We will not call you back unless we have a query, but we will action the request.
Drop in for batteries only: 9:00 and 16:00 Monday to Friday (excluding bank holidays).
Battery Centres
Alternatively, you can go to one of these centres who provide batteries on behalf of us.
| Address | Post code | Opening times |
|---|---|---|
| Selly Oak Health Centre, 15 Katie Road, Selly Oak | B29 6JG | 08:00 - 18:00 Monday to Friday |
| Northfield Health Centre, 15 St Heliers Road, Northfield | B31 1QT | 08:30 - 16:30 Monday to Friday |
| Quinton Lane Care Centre, 27 Quinton Lane, Quinton | B32 2TR | 08:30 - 16:30 Monday to Friday |
| Poplar Road Health Centre, Poplar Road, Kings Heath | B14 7AG | 09:00 - 17:00 Monday to Friday |
| Hall Green Health Centre, 979 Stratford Road, Hall Green | B28 8BG | 08:30 - 17:15 Monday to Friday |
| Hearing Centre, Heartlands Hospital, Bordesley Green | B9 5SS | |
| Broadmeadow Health Centre, Keynell Covert, Kings Norton | B30 3QT | 08:30 - 16:00 Monday to Friday |
| The Community Church, Quarry Road, Weoley Castle | B29 5LE | 10:00 - 14:00 Monday, Wednesday and Friday |
| New Frankley in Birmingham Parish Council, 12 Arden Road, Frankley | B45 0JA | 09:00 - 13:00 Monday - Friday |
Parts order form
Coming soon.
How to look after your hearing aid - moulds
Service
The tube on the hearing aids needs to be changed every six months. We can show you how to do this and post you spares as needed, or you can arrange an appointment for this.
Cleaning
Wipe the mould with a damp cloth or tissue every day.
Retube
C2hear have a video to show you how to retube if you want to do this yourself at home.
How to look after your hearing aid - custom tips
Service
The tube on the hearing aid needs to be changed every six months. We can show you how to do this and post you spares as needed, or you can arrange an appointment for this.
Cleaning
Wipe the mould with a damp cloth or tissue every day.
You may have been given a cleaning wire, if this is the case you will have been shown how to use it.
How to look after your hearing aid - open domes
Service
The tube on the hearing aids needs to be changed every six months. We can show you how to do this and post you spares as needed, or you can arrange an appointment for this.
Cleaning
Wipe the mould with a damp cloth or tissue every day.
Retube
C2hear have a video to show you how to retube if you want to do this yourself at home.
Troubleshooting
Here are some common problems. Some of them might sound silly but they are issues we have all come across working with hearing aids.
Problems
- There is no sound from the hearing aid.
- The hearing aid is not loud enough
- Whistling/feedback
- Distortion / lacking clarity
- The ear is itching/sore
If you have tried these and nothing has worked, or if the suggestion is to contact your hearing aid provider please contact us to book an appointment.
We are now running a booked repair service. Please do not arrive at the department without an appointment.
If you would prefer to watch a video on troubleshooting, C2hear has produced one.
There is no sound from the hearing aid
| Cause | Solution |
|---|---|
|
The hearing aid is switched off |
Close the battery drawer to switch it on |
|
Dead battery |
Replace the battery |
|
The battery is in upside down |
Turn the battery around and try again |
|
The battery drawer is not closed fully |
Check the battery is in correctly |
|
The tube is blocked |
Clean or replace the tube |
|
The sticker is still on the battery |
Take the sticker off |
|
The tube is twisted, squashed or split |
Replace the tube or speak to your hearing aid provider |
|
The wrong program has been accidentally activated or the volume reduced |
Switch the hearing aid off and back on to restart the hearing aid |
|
Moisture in the tube |
Gently detach the tube from the hearing aid hook, blow through the tubing or shake to clear the moisture |
The hearing aid is not loud enough
| Cause | Solution |
|---|---|
|
The ear mould/open fit is not correctly inserted |
Reposition the ear mould/open tip |
|
The tube is blocked |
Clean the tub or replace |
|
The volume on the hearing aid is too low |
Increase the volume on your hearing aid, if there is no improvement speak to your hearing aid provider |
|
Ear infection |
Speak to your GP |
|
There is excessive wax in the ear |
Speak to your GP |
|
Hearing had changed |
Speak to your hearing aid provider |
Whistling or feedback
| Cause | Solution |
|---|---|
|
The ear mould/open fit is not correctly inserted |
Reposition the ear mould/open tip |
|
The ear mould is loose or damaged |
Speak to your hearing aid provider |
|
Faulty hearing aid |
Speak to your hearing aid provider |
|
Excessive wax in the ear |
Speak to your GP |
|
Ear infection |
Speak to your GP |
Distortion or lacking clarity
| Cause | Solution |
|---|---|
|
The ear mould/open fit is not correctly inserted |
Reposition the ear mould/open tip |
|
Tube is blocked |
Clean tube or replace for new |
|
Hearing has changed |
Speak to your hearing aid provider |
|
Faulty hearing aid |
Speak to your hearing aid provider |
|
Excessive wax in the ear |
Speak to your GP |
|
Ear infection |
Speak to your GP |
The ear is itching or is sore
| Cause | Solution |
|---|---|
|
Skin reaction to the mould/tip |
Speak to your hearing aid provider |
|
Mould/tip/tube are the incorrect fit |
Speak to your hearing aid provider |
|
Ear infection |
Speak to your GP |
|
Mould is not in correctly |
Speak to your hearing aid provider |
Connecting to a Bluetooth device and using the app
| Website | |
|---|---|
|
Video how to guides, including connecting to your phone |
|
|
Written FAQs for connecting to a Bluetooth device and apps |
Tips to get used to your hearing aids
- Wear your hearing aid, the aim is to wear it all day every day, this will allow you to get the best out of it by allowing your brain to adapt
- The more you wear the hearing aid at home the easier being out with it is. Wearing the aid at home helps you get used to the new sounds
- Be patient with yourself, it’s a big change
- Ask people around you if you don’t recognise a sound. Some sounds will sound different to what you are used to, and others will be ones you might not have heard for a while
C2hear have some videos that may help you
Care and maintenance
| Do | Do not |
|---|---|
|
Have the hearing aid serviced at least every 6 months |
Get your hearing aid wet – light rain is ok but no swimming pools, washing machines or showers |
|
Keep hearing aids and batteries safely stored when not in use |
Put anything down the tube that we have not advised (for example, no toothpicks or paper clips) |
|
Clean your hearing aid and mould regularly, a damp cloth is fine to do this |
|
|
Open the battery drawer when you are not wearing them |
Communication tactics
| What you can do | What others can do |
|---|---|
|
Get people to look at you and make sure you can see their face clearly |
Face the person so they can see your face clearly – this can help follow the conversation |
|
Get them to get your attention first |
Get their attention first |
|
Ask them to talk normally and not exaggerate or shout |
Talk normally, don’t exaggerate or shout as this changes the shape of your mouth and can stop any lip reading |
|
If you can’t hear what they have said ask them to repeat it using different words |
Don’t get upset if you need to repeat yourself |
|
|
Remove as much background noise as you can |
Useful website
Hearing loss
- C2Hear Online
- Royal National Institute for Deaf People
- Birmingham City Council: Sensory Impairment Services. You can self refer to this service.
- NHS: Hearing aids and Implants
- BID Services
- Access to work
- Transport for West Midlands. Patients needs to have severe to profound hearing loss and proof of this to apply.
Assistive listening devices
- Connevancs (funded by yourself)
- Birmingham City Council: Sensory Impairment Services. You can self refer to this service.
Lost hearing aids
The hearing aid remains the property of the NHS.
There is a potential charge for lost hearing aids. If your hearing device is lost, please contact us.
- audiology@uhb.nhs.uk
- 0121 371 7100
- 07939 988 871 (SMS text service)
- The Queen Elizabeth Hospital Audiology Centre
Ground floor
Nuffield House
Mindelsohn Way
Edgbaston
B15 2TH
We are a very busy department, please leave a message with your details (hospital number if possible, name and date of birth) or you can email us and we will get back to you.
Last reviewed: 28 October 2026