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          Useful information

          How to Find Audiology

          The Queen Elizabeth Hospital Audiology Centre (QEHAC) is based in Nuffield House opposite the Heritage Building. The Entrance is on the left hand side of the building.

           

          Audiology entrance on the left-hand side of Nuffield House

           

          Heads of service

          • William Brassington- Head of Audiology Services (HGS and QEH)
          • Jennifer Parker-George - Clinical and Operation Site Lead Audiology, QEH
          • Ben Adams - Clinical Coordinator/Operational Lead Hearing Implants Audiology, QEH
          • Tracey Greene - Admin Manager

          If you would like to contact one of the heads of service, please use the below contact details and they will be sent to the correct person. 

          We are a very busy department, if we are not able to answer the phone, please leave a message with your details (your name, date of birth and hospital number if possible) and we will get back to you.

          Contact details

          Hearing aids

          Bone Conduction Hearing Implants (BCHI)

          Cochlear and Middle ear implants

          If we cannot answer your call, please leave your name, date of birth and hospital number, if known, and we will get back to you. You can also email us, which is often the quickest way to contact the department.

          If you only need batteries or replacement parts, let us know and we will post them to you. We will only contact you if we need more information.

          The department is closed at weekends and on bank holidays and does not provide an out-of-hours service.

          If you need urgent medical attention, please attend an emergency department (A&E) or urgent treatment centre.

          Feedback, compliments and suggestions

          If you would like to leave feedback for Audiology, please use one of the below methods:

          How to get a hearing assessment

          If you think you have a hearing loss, please speak to your GP.

          Sudden hearing loss

          Sudden hearing loss, or a sudden change in hearing, can have different causes, some of which may need urgent investigation and treatment.

          If you experience sudden hearing loss (over three days or less), you should arrange to see your GP or attend your nearest urgent treatment centre or emergency department.

          Appointment types and what happens

          These are common aspects that may occur in an appointment.

          Assessment or reassessment appointments

          • A brief medical history
          • A discussion about your hearing
          • Ear examination
          • Hearing tests
          • A discussion of results and future steps

          Fitting appointments

          • Ear examination
          • Hearing aid fitting
          • Hearing aid instructions
          • What to expect from hearing aids

          Review appointments

          • Ear examination
          • Discussion about your experience with the hearing aids
          • Addressing any issues or questions you may have

          Repair appointments

          • Ear examination
          • Service/repair the hearing aid

          These appointments are not for adjusting or fine-tuning hearing aids nor for hearing tests

          Useful websites

          Information relating to hearing loss

          Information relating to cochlear implants

          Information relating to assistive listening devices

          Information relating to tinnitus

          Information relating to balance

          Hearing aid apps

          Information relating to bone conducting hearing implants (BCHI)

          Advanced diagnostic hearing tests

          We are able to undertake advanced diagnostic hearing tests within the department.
          These tests are used for a variety of reasons, the main one being for people who cannot complete a hearing test.  These tests do not require a response so do not need someone to press a button to say they have heard a sound, These tests can also provide valuable information that cannot be gained from a routine hearing test.

          There are several types of advanced tests we perform.

          Otoacoustic Emissions (OAE)

          A simple and quick test. A soft tip is placed in your ear and some sounds are played, this tells us how well the hearing organ is working.  This tests takes a few minutes to complete.

          Cortical Evoked Response Audiometry (CERA)

          The appointment is 2 hours long. It involves recording the signals in your auditory cortex (the part of the brain that deals with sound) that have been generated due to a sound you have heard.  We can detect these signals by placing electrodes on your scalp and behind your ears. The signals are then recorded and analysed, this information can tell us a persons hearing level, and the status of the auditory cortex pathway from the ear to the cortex. For this test you need to be alert so if you do have one please bring something quiet that will keep your brain active.

          Auditory Brainstem Response (ABR)

          The appointment for this will be about 1 hour. This test involves recording the signals in your brainstem that are generated in response to sound.  We can record and measure these signals by placing electrodes on the scalp and behind your ears. Unlike CERA you need to be nice and relaxed for this test. The information gained from this test is not available through a routine hearing test.

          Auditory Steady State Response (ASSR)

          Home visits

          A referral from your GP is needed for a home visit. If you are not in our area, we will forward your referral to your local centre.

          For home visits, you will be informed of the appointment date, but we are not able to give a precise time.

          Last reviewed: 28 October 2026