The Patient Advice and Liaison Service (PALS) provide confidential support, guidance and information on health-related issues. PALS act as a friendly point of contact for patients, families and carers.
How to contact PALS
To help with your enquiry, we need the following information:
- Patient's name, address and date of birth
- Hospital number or NHS number, if known
- Ward/department name
- Your contact details
- Summary of your enquiry and the outcome you would like
You can provide us with all of the information we need to help you via our online form:
Please note that if you're not the patient, we will need to seek the patient's consent to discuss the concerns with you.
Opening hours
Monday to Friday, 09:00-17:00
PALS is not available at weekends or bank holidays.
Last reviewed: 07 May 2026