Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) provide confidential support, guidance and information on health-related issues. PALS act as a friendly point of contact for patients, families and carers.

How to contact PALS

To help with your enquiry, we need the following information:

• Patient's name, address and date of birth
• Hospital number or NHS number, if known
• Ward/department name
• Your contact details
• Summary of your enquiry and the outcome you would like

You can provide us with all of the information we need to help you via our online form:

• Contact PALS

Please note that if you're not the patient, we will need to seek the patient's consent to discuss the concerns with you.

Opening hours

Monday to Friday, 09:00-17:00

PALS is not available at weekends or bank holidays.